1. | 1 Dynamic Messages Spring 2009 Release Preview

2. | 2 Spring 2009 Release Preview Empowering travelers and travel managers with better decision-making tools Egencia strives to champion purposeful innovation through the development of superior self-service online tools that:  Are easy to use  Meet and exceed the needs of travelers and travel managers  Create cost-effective and efficient ways to book and manage travel  Help you Get Ahead™

3. | 3 New Features Overview Welcome to our release preview focusing on the latest solutions for your travel program, including:  Dynamic Messages *  Meetings & Incentives Integration  New Hotel Enhancements * this presentation

4. | 4 Dynamic Messages Available in Australia, Canada, India & U.S. Enterprise Tier

5. | 5 Dynamic Messages  Dynamic Messages allow travel managers to communicate important information by sending relevant and targeted messages to travelers at the most important point in the booking process

6. | 6 A New Way to Communicate to Travelers  Travelers get the information they need, when they need it  Allows travel managers to send messages to travelers at the most relevant point, whether to influence purchasing behavior while booking or providing travel- relevant information on the itinerary  Targeted messaging delivered to travelers on topics which matter most to the company  Messages can be targeted by various departure and destination parameters and be specific to flights, hotels, or car rental

7. | 7 A New Way to Communicate to Travelers  Strategic Messaging  Promote preferred vendors, enforce travel policies, provide important security alerts, or communicate destination-specific transportation information  Increased Communication  Provides one more way for travel managers to communicate with travelers at relevant and targeted points in the booking process and on itineraries  Enhanced Policy Enforcement  Companies have the ability to strategically place messages within the booking process to further promote policy adherence

8. | 8 Traveler View Example  For a traveler, the message will display as a pop-up in the booking path  There is no limit to the number of messages that can be set up

9. | 9 Change in Broadcast Message View  The new broadcast message setup page is changing for all tiers  Easier to use as every configuration can be achieved by checking one radio button, rather than multiple checkboxes  All the configuration options in the current view are included in the new configuration

10. | 10 Change in Broadcast Message View Pre-Release Configuration: All Tiers New Configuration: Basic & Professional Tiers

11. | 11 New Enterprise View  New configuration for Enterprise Tier

12. | 12 Dynamic Messages Configuration

13. | 13 Dynamic Messages: Configuration  Step 1: Decide where you want the Dynamic Message to display for the traveler

14. | 14 Dynamic Messages: Configuration  Step 2: Decide what audience of travelers should get the messages  Set the rules to control when the targeted message will appear in the booking process and / or on the itinerary

15. | 15 Dynamic Messages: Configuration  Step 3: Add Rules to Target Message Being Delivered  Adding a rule:  Select the location rule you want to use  Enter in the parameters  Click “ADD RULE”

16. | 16 Messages & Links New Sort Order All broadcast & dynamic messages are listed in the new order: 1.Urgent Links (Urgent links will always display before urgent messages, regardless of date) 2.Urgent Messages (Urgent messages will never display before urgent links, regardless of date) 3.Non-Urgent Links (Non-Urgent links will always display before urgent messages, regardless of date) 4.Non-Urgent Messages (Non-Urgent messages will never display before urgent links, regardless of date) Example order of messages posted: 1.Urgent Link: New Sort Order Message Instructions, date posted 3/1 2.Urgent Message: Dynamic Message is Here, date posted 3/15 3.Non Urgent Link: Old Travel Messages, date posted 3/5 4.Non Urgent Message: Travel Guidelines, date posted 3/6

17. | 17 Dynamic Messages Specific Message Configuration Information for Air, Hotel, Car

18. | 18 Air Targeted Messages For Air, messages can be targeted to:  Departure airport  Arrival airport  Travel between airports (city pairs)  Country  Domestic  International Special Tips:  Airport codes (EWR, JFK, LGA) and metro codes (NYC) are both supported.  Each message can have multiple geographies associated with it (i.e.. same message to LAX and SFO).  To set up a message for ALL searches, add both domestic and international to a message.

19. | 19 Hotel Targeted Messages For hotel, messages can be targeted to:  City – Specific city and not the surrounding area  City and Vicinity – City and surrounding area  Country  Domestic  International

20. | 20 Rental Car Targeted Messages For rental cars, messages can targeted to:  Pick up airport  Drop off airport  Country  Domestic  International

21. | 21 Dynamic Message Examples Specific Message Configuration Information and Examples for Air, Hotel, Car

22. | 22 Promote preferred carriers on certain routes You may have a negotiated rate for SFO – ORD and LAX – JFK on United  Message header: Book United Airlines  Message text: Your company’s travel policy mandates the use of United Airlines on this route. We have a special negotiated rate on United and you must book United in order to get reimbursed.  Flight message:  Display for some locations  On flight results  Travel between airports  Add Rules  SFO : ORD and/or LAX : JFK

23. | 23 Communicate travel protocols A company might want to communicate special security procedures for travelers going to a specific destination.  Message header: Important information for travel to Country A.  Message text: Following the civil unrest in Country A, all business travel to the region has been cancelled. Please call 425-555-1212 for more information.  Flight message  Display for some locations  On flight results  Country  Add rule – Country A  Hotel message  Display for some locations  On hotel results  Country  Add rule – Country A

24. | 24 EGENCIA CONFIDENTIAL - INTERNAL ONLY Communicate car rental insurance policy When traveling internationally, travelers are reminded to accept minimum insurance coverage for rental cars  Message header: International Car Rental Insurance  Message text: Our travel policy requires you to purchase car insurance for all non-U.S. car rentals. Please choose the lowest price liability coverage provided by the rental company  Rental Car Message  Display for some locations  On car results and itinerary  International  Add rule

25. | 25 Thank you for reviewing Egencia’s Dynamic Message Overview Other features for Spring 2009 Release  Meetings & Incentives Integration  New Hotel Design & Enhancements