1. International Telecommunication Union Workshop on End-to-End Quality of Service.What is it? How do we get it? Geneva, 1-3 October 2003 Common VoIP Metrics Alan Clark CEO, Telchemy

2. ITU-T 2 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Summary o Typical VoIP Problems o Management Requirements o Common Metrics proposal o Media path reporting o Reporting through signaling protocols o RTCP XR o Applications examples

3. ITU-T 3 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? IP related problems Gateway Lost Packets CODEC Delay & Jitter Packet discards by jitter buffer

4. ITU-T 4 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Non-IP related problems VoIP Gateway Hybrid Echo Canceller Echo from Unbalanced Hybrid Uncanceled echo Signal Level too High or low

5. ITU-T 5 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? VoIP Metrics Reporting IP Endpoint Call Control IP Endpoint Media path reporting Signaling based reporting Network Management reporting

6. ITU-T 6 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Signaling System Reporting IP Endpoint Call Control End of call message Voice over IP quality metrics Integrates call quality data into CDR system, supports service management / billing

7. ITU-T 7 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Media Path Reporting IP Endpoint Media path reporting Allows information to be exchanged between endpoints Allows information to be sent through firewalls

8. ITU-T 8 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Management Reporting IP Endpoint Management System SNMP “Get” Provides access to information on an “as needed” basis Integrates with current NMS

9. ITU-T 9 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Common VoIP Metrics? o Equipment needs only count/ measure one set of metrics regardless of the protocol used for reporting o Network manager/ operator can see the same set of data regardless of how it was reported o Drive the equipment vendors towards a common “sensible” metrics set

10. ITU-T 10 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? RTCP XR protocol Loss rateDiscard rateBurst densityGap density Burst duration (mS)Gap duration (mS) Round trip delay (mS)End system delay (mS) Signal levelRERLNoise levelGmin R factorExt RMOS-LQMOS-CQ Rx Config-Jitter Buffer Nominal Jitter Buffer MaxJitter Buffer Abs Max

11. ITU-T 11 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? RTCP XR applications GW Provides several key functions: - Exchange information between endpoints to support more comprehensive call quality estimates - Allows mid-stream systems to monitor endpoint QoS, even if RTP payload encryption is used - Supports exchange of endpoint measured QoS where endpoint is in different management domain - Supports endpoint adaptation

12. ITU-T 12 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Migrating into signaling protocols o RTCP XR – IETF AVT group In RFC editor queue – RFC in October? Already being implemented by manufacturers o H.323 …. H.460.9 Annex 2 Consent in January 2004? o H.248 …. H.248.rtcpxr Consent in January 2004? o SIP ….. New work in IETF

13. ITU-T 13 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Generating VoIP Metrics DSP CODEC “Software Probe” 200 IPS IP Phone or Gateway RTCP XR Loss/ Discard Signal Noise RERL End of Call Signaling

14. ITU-T 14 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Accumulating endpoint metrics in Gateway Soft Probe C”Q”DR RTCP XR SNMP or Bulk upload IP “cloud” PCM SNMP MIB based around RTCP XR metrics

15. ITU-T 15 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Example – IP Centrex IP Network Softswitch Access link congestion Poorly located server Passive hub or shared Ethernet segments LAN congestion IP Phone Service Provider domain NO VISIBILITY OF PROBLEMS

16. ITU-T 16 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Solution to IP Centrex problem IP Network Softswitch Access link congestion LAN congestion IP Phone Management System Real time reporting through RTCP XR provides feedback on Service Quality

17. ITU-T 17 1-3 October 2003 Workshop on End-to-End Quality of Service. What is it? How do we get it? Summary o Equipment needs only count/ measure one set of metrics regardless of the protocol used for reporting o Network manager/ operator can see the same set of data regardless of how it was reported o Drive the equipment vendors towards a common “sensible” metrics set o Already gaining support within the industry: Nine+ test equipment vendors will be supporting RTCP XR decodes by the end of 2003 At least three major IP equipment manufacturers expected to be supporting RTCP XR by the end of 2003 Three major DSP software vendors providing support for this architectural model by the end of 2003