1. Copyright, 2007, 2009 Mitchell R. Hammer, Ph.D. Mitchell R. Hammer, Ph.D. The Intercultural Development Inventory® (IDI® Qualifying Seminar NIGHT ARRIVES BETWEEN EUROPE & AFRICA Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

2. When my father and mother applied for a job... They competed with people in the city they lived When I applied for a job... I competed with people living in the country I lived When my children apply for a job... They compete against the world Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission Andres Tapias, Keynote presentation given at the IDI, LLC annual conference, 2010, St. Paul, MN

3. This Intercultural Development Inventory® (IDI®)  Cross-culturally validated assessment of intercultural competence  50 item questionnaire, “back translated” into 14 languages, available online and in paper versions  Includes open-ended questions & ability to add six unique questions  Customized to Educational and Organizational applications  Able to produce customized individual, group, sub-group and organization- wide IDI profile reports  All Individual IDI profile reports accompanied by customized, Intercultural Development Plans  IDI is cross-culturally validated with over 10,000 individuals across a wide range of cultures—both domestic & international diversity  No cultural bias and not “transparent” (i.e., no social desirability)  Demonstrated content, construct and predictive validity in organizations and in educational institutions  Over 60 published articles & book chapters & 66 Ph.D. dissertations  Used by 1,800 qualified IDI administrators in 30 countries Copyright, 2007-2014 Mitchell R. Hammer, Ph.D.

4. How to Use the IDI to Build Intercultural Competence Applications: Individual: Development Leadership coaching Classroom/team: Training, classroom learning Team/group development Organizational: Program evaluation Research Policy/Strategy revision Restricted use: Selection Baseline/benchmarking/needs analysis Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

5. Diversity, Inclusion & Intercultural Competence Presence of differences Diversity: The Who Leveraging differences to increase contributions & opportunities for all Inclusion: The What “How” to achieve Diversity representation & Inclusion goals Intercultural Competence: The How Assessed by representation (e.g., how many... ) Assessed by outcomes (e.g., climate, tenure turnover, conflict) Assessed by the IDI Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

6. Diversity: The Who Local Global Domestic International Regional / Pan-national (e.g., Arab) National Ethnic/Race Other “Group” Diversities: Gender, physical abilities, sexual orientation, profession, age/generational Copyright, 1998-2013, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

7. Inclusion: The What A key leadership goal in getting diverse resources in the organization A key leadership goal on maximizing contributions from diverse resources Involves leadership creating organizational processes that enhance performance, motivation, creativity and satisfaction across the diversity mosaic Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

8. Intercultural Competence: The How  The capability to shift cultural perspective and adapt—or bridge--behavior to cultural commonality & difference  Deep cultural self-awareness  Deep understanding of the experiences of people from different cultural communities—in perceptions, values, beliefs, behavior and practices  Behavioral shifting across these various cultural differences Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

9. Intercultural Competence Development Focuses on... Eliminating interpretations & behavior based on stereotypes Evaluative overgeneralizations, personal traits assigned to group Stereotypes support less complex perceptions & experience of cultural differences & commonalities Increasing interpretations & behavior based on cultural generalizations/frameworks Neutral, relative descriptions of a group’s preferences Cultural generalizations support more complex perceptions & experience of cultural differences & commonalities Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

10. Two Ways of Thinking about Culture: Objective vs. Subjective Culture Food Customs Dance Art & Music Games & Sport Objective Values Beliefs Myths Language Social Expectations Subjective Roles Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

11. Intercultural Competence is focused on Subjective Culture Subjective Culture: Shared perceptions & behavior of a group of people Behave Feel Think Varies by individual Shared Learned Central preferences (norms) in a community define “what culture is” Out-of-Awareness & Deeply Ingrained Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

12. Intercultural Competence is IMPORTANT & Central to Team Performance Distefano’s research compared the performance of homogenous and diverse teams Reference: Distefano, J.J., Creating Value with Diverse Teams in Global Management, Organisational Dynamics, Vol 29, No. 1, pp 45-63, 2000 Monocultural Teams Leaders acknowledge and support cultural differences Cultural differences become an asset to performance Multicultural Teams Number of Teams Leaders ignore and suppress cultural differences Cultural differences become an obstacle to performance Multicultural Teams Performance Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

13. Unlike Other Approaches...  The IDI assesses intercultural competence along the Intercultural Development Continuum  (Adapted from the DMIS model (Bennett, 1986; 1993)  This assessment tool & model is:  Holistic—assesses mind/action sets; not individual personality, knowledge, attitude or skill dimensions  Developmental—not typological  Interculturally grounded—explains how individuals and/or group experience cultural differences & commonalities Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

14. Why the IDI is Different from Other Assessments Tools:  Interculturally Competent Practices...  Occur at a level supported by the individual’s underlying developmental orientation  Training, education & leadership development efforts at building intercultural competence are more successful when focused on the individual’s underlying developmental orientation As assessed by the IDI Copyright, 2007-2014 Mitchell R. Hammer, Ph.D.

15. Intercultural Development Continuum Denial Polarization Minimization Acceptance Adaptation Modified from the Developmental Model of Intercultural Sensitivity (DMIS), M. Bennett, 1986 Monocultural Mindset Intercultural Mindset Misses Difference Judges Difference De- emphasizes Difference Deeply Comprehends Difference Bridges across Difference Cultural Disengagement Scale Sense of disconnection from a primary cultural community Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

16. Four Most Common Questions about the IDI Step 1: Conduct cross-cultural interviews Step 2: Generate intercultural items Step 3: Pilot test with intercultural sample Step 4: Cross- cultural “expert panel” review Step 5: Select “best” items from Confirmatory Factor Analysis Step 6: Finalize scales, reliability & validity testing Is it biased? NO: Multi-cultural item generation Who does it apply to? Breadth—across wide variety of cultural groups Is it predictive of results? YES: Criterion validity shown on bottom-line organization results Is it accurate? YES: Construct, content validity & high reliability Copyright, 1998-2014, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

17. The Higher the Staffing Team’s IDI Score—the More Successful in Hiring Diverse Talent Minimization Acceptance Polarization (Defense / Reversal) Greater Diversity Hiring Less Diversity Hiring Copyright, 1998-2013, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

18. IDI Predictive Validity in Study Abroad Hammer, M.R. (2011). Additional cross-cultural validity testing of the Intercultural Development Inventory. International Journal of Intercultural Relations, 35, 474-487. Greater intercultural competence predicts: Increased knowledge, interest in other cultures Less intercultural anxiety More intercultural friendships Higher study abroad satisfaction Copyright, 1998-2013, Mitchell R. Hammer, Ph.D., IDI, LLC, used with permission

19. Instrument Development Criteria IDI Fully Meets Criteria 1.Testing confirmed the underlying theoretical framework of the IDI—the Intercultural Development Continuum or IDC (e.g., high inter-rater reliabilities based on in-depth interview analysis & correlational analysis) ✔ 1.IDI items reflect perspectives of people from a wide range of international and domestic cultural groups (e.g., through in-depth interviews) ✔ 1.IDI does not contain cultural bias (e.g., initial pool of items generated from statements made by culturally diverse interviewees—not by the researchers) ✔ 1.IDI validity and reliability results confirmed in large, multicultural samples—over 10,000 individuals (e.g., using rigorous Confirmatory Factor Analysis in item/scale analysis) ✔ 1.IDI has strong “content” validity (e.g., initial item pool generated from actual statements made by interviewee’s from a wide- range of cultural groups & Expert Panel Review used to narrow item pool—with high inter-rater reliabilities) ✔ 1.IDI has strong “construct” validity (IDI Orientations correlated as predicted to Worldmindedness (cognitive measure) and Intercultural Anxiety (affective measure) ✔ 1.IDI has strong “predictive” validity in organizations (e.g., IDI predictive of success in diversity recruitment and hiring) ✔ 1.IDI has strong “predictive” validity in education (e.g., IDI predictive of achievement of study abroad outcomes) ✔ 1.IDI Developmental Orientation and Perceived Orientation scores are highly reliable (.82,.83, coefficient alpha & all sub-scales achieved satisfactory reliabilities) ✔ 1.Readability analysis of the IDI indicates the IDI is appropriate for individuals 15 years of age or higher) ✔