1. Intercultural conflict Style Inventory: We don’t all smile in the same language. Jordi Roman Romano ACS Retreat June 23, 2010

2. NC Teacher Evaluation Process Standard II: Demonstrating knowledge of culture and addressing stereotypes

3. “How rigidly do we adhere to stereotypes?”

4. Goals Determine participant’s own intercultural conflict resolution style identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities. This is only the introduction piece.

5. Conflict

6. “Conflict is culturally grounded-the way we attempt to resolve conflict is learned from the groups we grew up in during our formative years”

7. What is the intercultural conflict style – Individual Profile? Describes your preferred approach Comprehensive scientifically based validated assessment of different cultural approaches used to resolve conflict ( ICS, page 7).

8. What is your intercultural conflict style – Individual Profile? Take out your inventory survey Key point : think about your preferred approach for resolving conflict situations. Read the instructions 10 -15 min.

9. What is your intercultural conflict style – Individual Profile? Part II Turn to page 5 and graph your D/I and your E/R scores. For example

10. Discussion Engagement Accommodation Dynamic 45 23 2 2 45

11. So, what does “it” mean? Direct/ Indirect Conflict Style P. 8-9 Emotional Expressiveness/Restraint Conflict Style 10-11

12. Share your style with the other members of the group...

13. Think, Pair and Share Page 14 and 15 1. Is your own conflict style similar to the cultural conflict style of your cultural community? 2. Discuss one situation you found challenging because of different intercultural conflict resolution styles. How did it go?

14. Intercultural Conflict Style Model (Hammer) Discussion Direct Emotionally Restrained Engagement Direct Emotionally Expressive Accommodation Indirect Emotionally Restrained Dynamic Indirect Emotionally Expressive

15. Stereotypes Page 13 Strengths and Weaknesses

16. Implication for educators?

17. How do we bridge to the other styles?

18. Golden Key to Understanding the Other What in your experience make you say that? Feel that? Interpret the situation that way?

19. Intercultural Conflict Management Skills Mindful listening Mindful reframing Face-management skills Trust building skills and: Collaborative dialogue Communication adaptability

20. Goals Determine participant’s own intercultural conflict resolution style identify specific cultural differences in conflict style that “make a difference” in participant’s professional activities. This is only the introduction piece.

21. We don’t all smile in the same language... But we all love a good laugh.

22. Questions and comments?

23. Resources ESL department http://www.icsinventory.com/ What’s Up with Culture? http://www.pacific.edu/sis/culture/ fulbrightonline.org/documents/Conflict_Resolutio n_Styles.ppt

24. Thank you! Thank you