1. Highly Confidential Presentation to Portfolio Committee 11 September 2012 DHA Infrastructure Development Plan 2010/11 to 2013/14 Building a New Home Affairs

2. 2 Highly Confidential Table of Contents 1.Strategic Links to DHA Infrastructure Expansion Plan 2.Total number of offices occupied by DHA 3.Core processes and Key objectives 4.Challenges relating to footprint expansion 5.DHA Infrastructure Expansion Plan – Strategic Approach and Dependencies 6.DHA Infrastructure Expansion Plan 2011/12 to 2014/15 – The broad infrastructure strategy and desired number of service points 7.DHA Infrastructure Expansion Plan 2011/12 to 2014/15 – Criteria used to select priority offices 8.DHA Infrastructure Expansion Plan 2011/12 – 2013/14 – Planned outcomes in terms of the DHA Infrastructure Plan 9.DHA Infrastructure Expansion Plan – Office opened in 2010/11 10.DHA Infrastructure Expansion Plan – Offices opened in 2011/12 11.DHA Infrastructure Expansion Plan – Priority provinces for 2012/13 12.DHA Infrastructure Expansion Plan – Priority provinces for 2013/14 13.DHA Infrastructure Expansion Plan – Priority provinces for 2014/15 14.Summary of Provincial Infrastructure Expansion – 2011/12 to 2013/2014 15.Look and Feel - 2011/12 to 2014/15 – The planned outcome in terms of the DHA infrastructure plan 16.Look and Feel 08/09 – 09/10 – Summary of offices refurbished per province 17.Look and Feel 2011/12 – Summary of offices refurbished 18.Look and Feel 2011/12 – Summary of offices refurbished (continued ) 19.Construction Projects – Phutaditjaba and Sebokeng 20.Expenditure to date 21.Issues for consideration 22.Options 23.Strategic Interventions required

3. 3 Highly Confidential 1.Strategic Links to DHA Infrastructure Expansion Plan Government OutcomeTarget in terms of Minister’s Performance Agreement DHA targets in terms of the DHA Strategic Plan 2010/11 to 2013/14 An efficient, effective and development oriented public service and an empowered, fair, and inclusive citizenship Turnaround times for all services, queuing times and unit costs per service 2010/112011/122012/132013/14 10 Additional service delivery points opened (leases) 4 Additional service delivery points opened (leases) 8Additional service delivery points opened (leases) Strategy developed for acquiring of service delivery points Strategy for acquiring new service delivery points implemented N/A The maximum distance for a citizen to travel to access Home Affairs Services Models for access to DHA services developed (Distance versus travel) Access model implemented

4. 4 Highly Confidential 2. Total number of offices occupied by DHA (per province) PROVINCE DHA CURRENT FOOTPRINT LOCAL OFFICE LARGELOCAL OFFICE MEDIUMLOCAL OFFICE SMALLOTHERSLEASED VS STATE TOTAL REGIONAL OFFICES DISTRICT OFFICES DISTRICT OFFICE / THUSONG (District Office within a Thusong Service centre) PERMANE NT SERVICE POINTS THUSONG SERVICE CENTRES OSDC (One Stop Developm ent Centres) HEAD OFFICE PROVINCIA L OFFICES REFUGEE RECEPTIO N OFFICES STORES PORTS OF ENTRY (AIRPORTS ) AREA MANAGER RESIDENTI AL TOTAL LEASED BUILDINGS TOTAL STATE OWNED EASTERN CAPE60222024600100620412869 FREE STATE3090011500100800132437 GAUTENG80221042604122200343872 KWAZULU-NATAL801601271650110802364985 LIMPOPO501720242100110800136679 MPUMALANGA3021001312001001100204161 NORTHERN CAPE3070023001001100121527 NORTH WEST30130011000101900142438 WESTERN CAPE5010101 0011050025934 TOTAL (Former Service Types) 44013761107109549536822208294506 TOTAL (New 2011 Office Type) 4414422197 506

5. 5 Highly Confidential 3. CORE PROCESSES AND KEY OBJECTIVES Acquisition of Office Accommodation Maintenance of Office Accommodation Lease Administration Refurbishment and Rehabilitation OHSA Compliance 5

6. 6 Highly Confidential 4.Challenges relating to Footprint Expansion  No priority afforded to DHA in relation to expeditious conclusion of lease agreements and procurement of Government owned facilities  Lack of suitable office accommodation in rural areas  Threats of evictions at some Magistrates offices  Lack of funds to procure DHA owned facilities  Shortage of funds for devolution from Department of Public Works (approximately R 60m shortage)  DHA currently cannot confirm funds causing delays in the procurement process  Lack of funds on the budgets for IS, Security Services,furniture and equipment for the back office  Long procurement processes and finalization of leases by DPW

7. 7 Highly Confidential Dependencies to achieve the balance:  Availability of land / suitable premises for purchase  Availability of funds, bearing in mind the reprioritization process that is currently in progress  Procurement processes of the Department of Public Works for contractual negotiations and conclusion of lease agreements  Commitment and willingness of other Government Departments on sharing of premises Strategic approach :  Civic Services will explore various procurement options, such as:  Park homes (pre-fabricated structures)  Lease to own  Sharing of premises (for example, local Counselors, schools, etc)  Purchase of property and accommodation  Public Private Partnerships 5. DHA Infrastructure Expansion Plan

8. 8 Highly Confidential 6. DHA Infrastructure Expansion Plan – 2011/12 to 2014/15 The broad infrastructure strategy of the Department is to:  Continue the expansion of the DHA footprint to meet the needs of citizens according to acceptable norms  Implement a new and cost effective strategy to build on achievements to date, especially with regards to rural areas. This includes a combination of methods such as fixed low cost and prefabricated buildings, shared sites (Thusong and One Stop Service Centers), mobile offices and the use of ICT enabled channels  Devolve management of infrastructure to Provincial Managers, whilst head office determines policy, plans and provides support at National level The desired number of service delivery points to achieve acceptable levels of access nationally is 744. The following service points are currently available:  407 fixed service delivery of various sizes (including Thusong Centers )  In addition to the 409 service points, there are 5 Refugee Centers and 72 Ports of entries  266 connected (online) health facilities  117 mobile service delivery points (fully computerized)  25 4X4 service delivery points (non computerized)

9. 9 Highly Confidential Criteria used to select priority offices to be opened during the MTEF period 2011/12 to 2014/15:  DHA presence in district / local municipality – Preference was afforded to those areas where DHA does not have presence at district or local municipalities  Urban / rural areas – Preference was afforded to rural areas  DPSA / Afriscope Proposals – Areas recommended by the recommendations received preference selection  Thusong Service Centres – As per Minister’s Strategic directive, preference was also afforded to those areas where Thusong Centres are already established  ISRD Nodes – Preference was also afforded to those areas that fall within the ISRD Nodes  Mobile unit outreach – Preference was also afforded to those areas where mobile units cannot travel due to hazardous or deficient road infrastructure 7. DHA Infrastructure Expansion Plan – 2011/12 to 2014/15 (continued)

10. 10 Highly Confidential As outlined above, our focus going forward will be to acquire DHA owned service delivery points in the form of fixed low cost or prefabricated buildings, shared sites and mobile units. This will gradually reduce the amount of funds required for leasing of buildings. Whilst not loosing focus of our clients, the strategy is generally aimed at expanding the DHA footprint to ensure that all clients are within a 30 minute range (50 kilometers) of the closest DHA service point. The planned outcomes in terms of the DHA Infrastructure Plan for 2011/12 to 2014/15 is: 2010/112011/122012/132013/142014/15 10 Additional service delivery points opened (leases and state owned) 4 Additional service delivery points opened (leases) 8 Additional service delivery points to be opened (leases) Number dependant on funding Access model implemented 8. A) DHA Infrastructure Expansion Plan – 2011/12 to 2014/15 (continued)

11. 11 Highly Confidential 9. DHA Offices Opened in 2010/11 ProvinceTotal number of offices opened Eastern Cape1 Gauteng1 Kwa-Zulu Natal5 Northern Cape1 Western Cape2 TOTAL for 2010/1110

12. 12 Highly Confidential 10. DHA Offices Opened in 2011/12 ProvinceTotal number of offices opened Eastern Cape1 Kwa-Zulu Natal3 TOTAL for 2011/124

13. 13 Highly Confidential DHA will explore options to expand the footprint to the following priority provinces during 2012/13: ProvinceTotal number of offices under consideration Free State1 Gauteng1 Northern Cape6 North West2 Western Cape5 TOTAL for 2012/1315 Critical notes: The data provided above as well as the list of service point names (following slides) may vary in terms of priorities at the time of implementation. Furthermore, availability of vacant land and accommodation may have an impact on rollout. The negotiation and settlement of agreements between DPW, DHA and respective landlords / sellers may be delayed and this may require reprioritization and replacement of offices with offices from the outer years (2012/13 onward) DHA priorities may require the changing of geographical areas The plans above are dependant on the granting of additional funds in terms of the DHA Infrastructure Development Plan of July 2010 11.DHA Infrastructure Expansion Plan – 2011/12 to 2014/15

14. 14 Highly Confidential DHA will explore options to expand the footprint to the following priority provinces during 2013/14: ProvinceTotal number of offices under consideration Eastern Cape1 Free State1 Kwazulu – Natal2 Limpopo1 Northern Cape2 Western Cape1 TOTAL for 2013/148 12. DHA Infrastructure Expansion Plan – 2010/11 to 2014/15 (continued)

15. 15 Highly Confidential DHA will explore options to expand the footprint to the following priority provinces during 2014/15: ProvinceTotal number of offices under consideration Free State1 Eastern Cape1 Kwazulu – Natal2 North West1 Northern Cape1 Western Cape1 TOTAL for 2014/1512 13. DHA Infrastructure Expansion Plan – 2011/12 to 2013/14 (continued )

16. 16 Highly Confidential Summary of Provincial Infrastructure Expansion: 2011/12 to 2013/14: 14. DHA Infrastructure Expansion Plan – 2011/12 to 2013/14 (continued) ProvinceTotal number of offices under consideration Mpumalanga0 North West2 Limpopo1 Free State3 Northern Cape9 Western Cape7 Eastern Cape3 Gauteng1 Kwazulu – Natal7 TOTAL for 2008/09 to 2009/1033

17. 17 Highly Confidential 15. Look and Feel Project 2011/12 to 2014/15 2010/112011/122012/132013/142014/15 26 offices were refurbished (leases and state owned) 18 offices were refurbished opened (leases and state owned) 15 offices to be refurbished The planned outcomes in terms of the DHA Infrastructure Plan for 2011/12 to 2013/14 is:

18. 18 Highly Confidential Summary of office refurbished per province : 2008/09 to 2009/10 ProvinceTotal number of offices refurbished Mpumalanga12 North West4 Limpopo5 Free State11 Northern Cape8 Western Cape7 Eastern Cape15 Gauteng19 Kwazulu – Natal8 TOTAL for 2008/09 to 2009/1089 16. Look and Feel Project 2008/09 to 2009/10

19. 19 Highly Confidential Summary of offices refurbished ProvinceTotal number of offices refurbished Kwazulu – Natal6 Eastern Cape1 Gauteng6 Mpumalanga3 Northern Cape2 TOTAL for 2011/1218 17. Look and Feel Project 2011/2012

20. 20 Highly Confidential ProvinceOffice KwaZulu – NatalInanda Ladysmith Pietermaritzburg Umkhuphula Umsinga Tops Jozini GautengDuduza Ekangala Devon Eldorado Park Ratanda Ennerdale Northern CapeCarnarvon Groblershoop MpumalangaLeandra Middelburg Mkobolo / Kwaggafontein Eastern CapeTsolo 17. Look and Feel Project 2011/2012 continued

21. 21 Highly Confidential 18. LOOK AND FEEL PROJECT (before and after pictures) 21

22. 22 Highly Confidential 19. Construction Projects Phuthaditjhaba Sebokeng 22

23. 23 Highly Confidential 20. Expenditure To Date LOOK AND FEELMUNICIPAL SERVICES LEASESCAPITAL WORKSPLANNED MAINTENANCE AMOUNT BUDGETED R 12,304,000.00R 43,896,000.00R 237,294,000.00 R 42,916,000.00R 3,000,000.00 BUDGET SPENTR 598,491.50R 25,147,855.57R 95,669,980.61R 10,336,776.87R 2,805,192.83 BUDGET AVAILABLE R 11,705,508.50R 18,748,144.43R 141,624,019.40R 32,579,223.13R 194,807.17

24. 24 Highly Confidential 21. Issues For Consideration  Footprint /Channel Expansion is imperative to redressing the imbalances of access to services by the previously disadvantaged communities e.g. use of Mobile Offices, Hospital connectivity, Thusong Centres, 4X4s and Permanent Service Points.  Office refurbishment is critical for corporate image and conducive working environment  Department of Home Affairs is labour intensive in rendering of her services  Dependency on Department of Public Works remains one of the biggest obstacles in footprint expansion  There budgetary constraints in face of competing priorities for service demand  Staffing, IT and equipment for offices is part of the footprint expansion master plan, there are challenges though with IT infrastructure because of Telkom.  There are offices operating with less than three officials e.g. Volksrust, Inanda and Bulwer.

25. 25 Highly Confidential 22. Options  Reprioritization of Strategic priorities and budget to address access to services challenges  Continue opening new offices as per the strategic plan  Reduce the number of offices to be opened  Refurbish all existing office with new corporate image and capacitate to optimal level  Suspend opening of new offices until the bullet four is achieved, this will compromise  Commitment to improve access to services as per strategic plan and Ministers performance agreement.  Pursue self acquisition option to minimize dependency on DPW and accelerate acquiring of office accommodation.  DHA can pursue the option of sharing accommodation with other government institutions.  Persuade National Treasury for additional funding as per the business case submitted in August 2010.  Accelerate the National Population Registration Campaign Strategy  Occupy and capacitate all existing Thusong Centres and connected Health Facilities

26. 26 Highly Confidential 23. Strategic Interventions Required - DHA Infrastructure Expansion Plan  Engage with the Ministry of Department of Justice & Constitutional Development with regards to the eviction of DHA at magistrates offices in all Provinces.  Interact with the CEO of SAPO in relation to the partnership for leasing of SAPO offices.  As an interim solution, the Department of Home Affairs should consider leasing of park homes as recommended.  A review of footprint expansion amidst severe budgetary constraints.  Consider and develop a Public Private Partnership model.

27. 27 Highly Confidential