1. Corporate Services Jeremy Lindley 6 January 2009

2. Corporate Services Corporate Services structure Customer first Business planning Residences Impact management University issues

3. Director of Finance and Corporate Services Jeremy Lindley Director of Campus Services Geoff Pringle Director of Sport Phil Attwell Deputy Director of Finance Services Anne Shrubshall Director of Estate Development Hugh McCann Head of Legal Services Claire Turner Head of Procurement Services John Malloch Business Services Manager Barry Clark Head of Quality and Training Wendy Courtney Personal Assistant Sally Harrington Director Special Projects Bob Alcock

4. Director of Campus Services Geoff Pringle Deputy Director of Hospitality Services Jilly Court Residences Tricia Punchard Conferences Sarah Snow Catering and Retail Phil Rees-Jones Property Services Manager David Nairn Director of Grounds Iain Park Head of Facilities Graham Moncur Head of Security Alan Edgcombe

5. Director Estates Development Hugh McCann Deputy Director Estates Development (Projects) Frances Vowles Deputy Director Estates Development (Engineering) John Loosemore

6. Deputy Director of Finance Anne Shrubshall Corporate Finance Simon Cain Central and Partnership Finance Mark Norgate Academic and Student Finance Ruth Barton

7. Implementation process Estates Development Special Projects Campus Services Facilities arm Hospitality Services

8. Customer First Investors in people Customer first

9. Business Planning

11. Residences UPP working as preferred bidder Discussing planning with City Rowe and St Germans Duryard Birks (new development) Lafrowda

12. Residences Planning application imminent Target completion in summer 2009 This means: Transfer Lafrowda, Rowe and St Germans Transfer staff at same time

13. Residences Autumn 2009 Refurbish Rowe / St Germans Start build at Birks Start build at Duryard Demolish and rebuild Lafrowda Aim for build completion in 2012

14. Impact management Multiple builds on Streatham campus over next 3 years INTO, Business School, Forum etc Impact on car parks, paths Also on library, catering, retail etc Noise and dirt

15. Impact management Impact management group Mitigation sub group Look at how to reduce impact Iain Park and Sue Hudson.. also Frances, Jilly and Hugh Need a plan by summer 2009

16. University issues Research assessment exercise National student survey Finances UK and World economy

17. RAE

18. NSS

19. Economy and Finance Expect a difficult year in 2008/09 May not improve in 2009/10 Pay, pensions and utilities Public spending Creating value group Tighten our belts

20. Corporate Services objectives Improve infrastructure Improve customer facing services Develop cross service processes Improve management information

21. Conclusion We did well in 2007/08 Structure now largely in place Infrastructure developments starting Economy worries Watch our pennies Need to do well in NSS