1. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning SC21 Journey to Excellence Andrea Rodney - Director Cherrycourt Way Leighton Buzzard Bedfordshire LU7 4UH Tel: 0845 5555 111

2. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning History 1981 - formed as a sub-contract honing company by Colin Rodney 1994 - Andrea joined bringing only previous sales experience 1996 – purchased and refurbished 8,000 sq ft factory 2004 – rented 2 satellite units 2006 – capacity reached! Our growth became our biggest barrier…… The SC21 Journey

3. Health & Safety hazards Lack of Space Poor facilities Failure to communicate Failure to deliver The Barriers Loss of Confidence The SC21 Journey Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning Lack of Capacity

4. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning Removing the Barriers Purchase new premises & plan a bright, well ventilated facility Employ lean manufacturing principles methods throughout Increase capacity in peak sections by adding equipment Refurbish and upgrade all existing equipment Improve our communication systems and streamline all processes And we achieved all this within 12 months! The SC21 Journey

5. Deep Hole BoringGundrillingCNC HoningCNC TurningDeep Hole Drilling A clean and bright environmentOrganised cells The SC21 Journey Barriers overcome!

6. Deep Hole BoringGundrillingCNC HoningCNC TurningDeep Hole Drilling Clear GangwaysEfficient sections The SC21 Journey Barriers overcome!

7. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning The next steps Assign a dedicated customer service manager Achieve BS EN 9100:2003 and upgrade to BS EN ISO 9001:2008 Undertake training in Management, Supervisory and Lead Auditor skills Receive approval before the Aero Engineering Conference in November 2009. This set us a timescale of just under 6 months! Improve our communication systems and streamline all processes We achieved approval in September 2009 with a 95% conformance rating! The SC21 Journey

8. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning SC21 implementation Signed up to SC21 in December 2009 as a self-starter & engaged TEC Aligned Business Strategy and associated documents to SC21 Conducted ManEx and BusEx diagnostics throughout May / June Confirmed Q & D results with SC21 working group Submitted our exposition and was awarded an SC21 Bronze in July 2010 And we achieved all this within 4 months! The SC21 Journey

9. Business Excellence Above average score achieved The SC21 Journey Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning

10. Manufacturing Excellence The SC21 Journey Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning Above average score achieved

11. The SC21 Journey Management Commitment Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning Above average score achieved

12. Continuous Improvement plans The SC21 Journey Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning

13. SC21 Exposition summary The SC21 Journey Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning

14. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning SC21 – The Results Improved relationships with our customers, suppliers and other stakeholders Improved morale through shared goals and vision throughout the company A system that allows us to implement what our business really needs Consolidation of all improvement practices into one simple CSIP Recognition within the industry as a supplier of excellence And of course, being invited here today! The SC21 Journey

15. Deep Hole BoringGundrillingCNC HoningDeep Hole BoringCNC Turning The Future Sustain SC21 through RMR and our CSIP using BusEx and ManEx principles Increase our Aerospace and Defence sales from 20% to 30% in 12 months Achieve BS EN ISO 14001:2004 within 6 months Achieve SC21 Silver award standard in 2011 To continue to deliver a World Class Service within a unique facility The SC21 Journey

16. ….from start to perfect finish. Deep Hole BoringGundrillingCNC HoningDeep Hole DrillingCNC Turning We’re precise about what we do….