1. Management Issues in Systems Development Chapter 10 Information Systems Management In Practice 6E McNurlin & Sprague

2. 2 Introduction Companies are in Three Businesses

3. 3 Managing IS Staff

4. 4  Recruiting IS Staff  CASE EXAMPLE: Fidelity Investments

5. 5 Managing IS Staff  Designing Motivating Work  CASE EXAMPLE: UPS

6. 6 Managing IS Staff  Improving the Maintenance Job  Rethinking Maintenance Work

7. 7 Implementing Systems Successfully Sponsors – legitimize the change Change Agents – cause the change to happen Targets – are expected to change

8. 8 Improving Legacy Systems To Replace or Not to Replace?

9. 9 Improving Legacy Systems 1. Restructure the System

10. 10 Improving Legacy Systems 2. Reengineer the System

11. 11 Improving Legacy Systems 3. Refurbish the System 4. Rejuvenate the System

12. 12 Improving Legacy Systems 5. Rearchitect the System  CASE EXAMPLE: Toyota Motor Sales

13. 13 Improving Legacy Systems 6. Replace With a Package or Service 7. Rewrite the System

14. 14 Measuring the Benefits of Systems 1.Distinguish Between the Different Roles of Systems 2.Measure What Is Important to Management 3.Assess Investments Across Organizational Levels

15. 15 Measuring the Benefits of Systems 1.Distinguish Between the Different Roles of Systems 2.Measure What Is Important to Management 3.Assess Investments Across Organizational Levels

16. 16 Measuring the Benefits of Systems 1.Distinguish Between the Different Roles of Systems 2.Measure What Is Important to Management 3.Assess Investments Across Organizational Levels

17. 17 Measuring the Benefits of Systems Do Investors Value IT Investments?

18. 18 Conclusion Four Issues in Managing System Development

19. 19 PART III Discussion Case A Dream Project Turns Into a Nightmare : How Flawless Software Never Got Implemented