1. t h e s p a p e o p l e VOASA 2010 presentation S PAS : R EFURBISHMENT TRENDS AND REASONS TO ADD ONE TO YOUR PROPERTY

2. t h e s p a p e o p l e VOASA 2010 presentation

3. t h e s p a p e o p l e VOASA 2010 presentation When refurbishing spas, what is out and what is in?

4. t h e s p a p e o p l e VOASA 2010 presentation What are some common themes/ styles of spas? What is current?

5. t h e s p a p e o p l e VOASA 2010 presentation What are the most common materials currently being used, and why? What are their benefits?

6. t h e s p a p e o p l e VOASA 2010 presentation Current popular wall and floor finishings

7. t h e s p a p e o p l e VOASA 2010 presentation More elements to take into consideration when refurbishing a spa

8. t h e s p a p e o p l e VOASA 2010 presentation

9. t h e s p a p e o p l e VOASA 2010 presentation Building, marketing and operating a spa is really not that different than building, marketing and operating a hotel or resort.

10. t h e s p a p e o p l e VOASA 2010 presentation Should you make the decision to refurbish your property and add a spa to the development, do not skimp – plan for every Rand that you invest in your spa.

11. t h e s p a p e o p l e VOASA 2010 presentation Spas have unique demands for water, lighting, equipment, sounds and smells so it is imperative to pay close attention to mechanical, electrical and plumbing requirements.

12. t h e s p a p e o p l e VOASA 2010 presentation The treatment menu will be based on the product selected for the spa. The treatment menu then determines the equipment required

13. t h e s p a p e o p l e VOASA 2010 presentation When considering building a spa or achieving a higher performance standard from an existing spa, the hotel owner needs to treat the spa as they would any other venue: there needs to be a focus on accountability and profitability

14. t h e s p a p e o p l e VOASA 2010 presentation A few statistics are worth considering when considering adding spa services to a hotel: o The spa business is today the 4 th largest leisure industry in the United States with over $11 billion in annual revenues o There are an estimated 12,000 spas in the United States (inclusive of hotel and resort spas) which is up 25% from 2006 o Women account for slightly more than 70% of the market, but spa utilization by men has been growing at a rapid rate over the past several years o Currently, about 20% of all spa goers are 55 years of age and older, but the average age of the spa consumer is 40. Average income of this group is in excess of $70 000 per annum and over 50% have college degrees

15. t h e s p a p e o p l e VOASA 2010 presentation Spas are an important component of a hotel. Hotel owners should not underestimate their contribution to the guest experience and financial potential of their property. Spas are about giving personalized service, enhancing the vacation and meeting experience, and providing an enjoyable venue that helps people look and feel better.

16. t h e s p a p e o p l e VOASA 2010 presentation Thank You The Spa People Sheila Otieno-Osanya C: (083) 636-3461 F: (086) 628-0919 E: sheila@thespapeople.co.zasheila@thespapeople.co.za W: www.thespapeople.co.zawww.thespapeople.co.za