1. Doulos PM Training, © 2008 EMOTIONAL INTELLIGENCE (EI) and Key Principles TO INCREASE YOUR CAPACITY TO SUCCEED Presented By Gary Rechtfertig, MBA, PMP CEO & Founder, Doulos PM Training For Austin PDD on 10-19-09

2. THIS WILL HELP YOU: Understand your own Emotional Intelligence Manage Change

3. THIS WILL HELP YOU: Deal with conflict Improve productivity Build relationships

4. EMOTIONAL INTELLIGENCE - definitions “The ability to recognize and regulate emotions in ourselves and in others” – Daniel Goleman OR “ knowing and managing our own emotions and those of others for improved performance” – Anthony Mersino

5. HOW MUCH DO MANAGERS KNOW ABOUT EI? Only 10% of Manager’s surveyed are very familiar with EI Yet 88% want “to know more about EI.” And 44% of Managers’s learned about EI through Discussions

9. EI Framework for Management

10. SELF AWARENESS Emotional self awareness Accurate self- assessment Self - confidence

11. SELF MANAGEMENT Practice Self Control Look for Emotional Triggers Identify your own Emotional Patterns

12. SOCIAL AWARENESS Empathy Organizational Awareness See Others Clearly Emotional Boundaries

13. RELATIONSHIP MANAGEMENT Stakeholder Relationships Developing others Telling the Truth

14. TEAM LEADERSHIP Communication Conflict Management Inspirational Leadership Improving project team Leadership

15. CREATING A POSITIVE TEAM ENVIRONMENT What makes a Great team

16. THE BRAIN Your brain is creatively performing 400 billion actions at any moment – you are only conscious of 2,000 of them. WHAT ELSE IS GOING ON ?????

17. INSEPARABLE Our Brain Our Thoughts Our Emotions Our Body

18. Doulos PM Training, © 2008 Conclusion YOU CAN CONTROL YOUR THOUGHTS

19. Key Principles to Increase your Capacity to Succeed

20. SILENCE CANNOT BE MISQUOTED The power of your Words

21. WHEN FATIGUE WALKS IN – EFICIENCY AND COMPENTENCY LEAVE Fatigue can be costly Rest time is repair time

22. WHATEVER YOU HAVE BEEN GIVEN IS WHAT SOMEONE ELSE NEEDS What is your career coefficient ??

23. THOSE WHO CREATED YESTERDAYS PAIN DO NOT CONTROL TOMORROWS POTENTIAL Forgiveness is a key to your success and your future

24. THE BROKEN BECOME MASTERS AT MENDING You are a solution to somebody with a problem = Empathy & Compassion

25. ALL MEN FAIL – THE GREAT ONES GET BACK UP Everybody makes mistakes – everybody – look beyond

26. TRUTH IS THE MOST POWERFUL FORCE ON EARTH BECAUSE IT IS THE ONLY THING YOU CANNOT CHANGE Honesty and integrity are pillars of life.

27. NEVER COMPLAIN ABOUT WHAT YOU PERMIT You will never correct what you are unwilling to confront

28. THOSE WHO DO NOT PERCIEVE YOUR WORTH ARE DISQUALIFIED FOR RELATIONSHIP You are important.

29. YOUR THOUGHTS HAVE PRESENCE Doubt is deadly Become informed Believe in your product

30. PATIENCE IS A VIRTUE Your greatest mistakes will happen because of impatience

31. SUCCESS Always begins somewhere Always begins at some moment Always begins with someone

32. Biblography Leaf, Caroline PHD. 2007. “ Who switched off My Brain”, PHD, South Africa Mersino Anthony, PMP. 2007. “ Emotional Intelligence for Project Managers” New York, ANACOM Murdock, Mike. 1990. The Double Diamond Principle, Denton, Texas, The Wisdom Center

33. A little test YES / NO Do you use sarcasm in your communications with team members or other project stakeholders? Do you frequently say yes to action items in meetings, or agree to take on work, and then regret it later? Do you feel the need to crack a joke or change the subject during tough conversations? Do you find it easier to set the record straight or vent your frustration in an e-mail rather than in person? Are your relationships with your project team members, your manager, or project team sponsors superficial and limited to the task at hand? Do you get upset or take it personally when your boss or a project sponsor is angry? Do you ever find yourself dwelling on conflict with project team members or fantasizing about ways to get even? Do you wish you were more charismatic or had more presence as a project manager? Total Score What it means 7 – 8 You are doing well; you are in the minority of project managers who are adept at handling their emotions. 4 – 6 You have some strong areas but also some opportunities for improvement. Some work in this area will help you build relationships, deliver more consistently, and increase your satisfaction with your work. 1 – 3 There are significant areas of emotional intelligence which are impacting your performance as a project manager. An investment in this area will provide a great pay-off for you in terms of project outcomes and career success.

34. Gary Rechtfertig, MBA, PMP Doulos PM Training A Registered Global PMI Education Provider c214-288-8926 w972-496-8906 E mail = doulospm1@aol.com Web = Doulospm1@aol.com