1. MANAGEMENT OF VIOLENCE Presented by Michael J. Fellner

2. REASONS FOR INCREASED VIOLENCE IN SOCIETY Substance Abuse Breakdown of families Mad vs. Bad Controversy Mass media Mainstreaming Less internalization of conflict Increased stress levels

3. PROBLEM RESOLUTION

4. SEVEN THEORIES OF AGGRESSION 1.Inherent part of human nature 2.Frustration-Aggression Hypothesis 3.Social Learning Model 4.Territorial Integrity 5.Means of Communication 6.Developmental Fixation 7.Means of controlling others

5. THE MATURING BRAIN

6. Anger, Depression, Anxiety, Agitation SelfOthersEnviron Trust Control Fear DEFENSES Prep Emotion

7. COMMON DEFENSE MECHANISMS Displacement Projection Reaction Formation Rationalization Splitting Denial Acting Out

8. FIGHT OR FLIGHT RESPONSE Pituitary stimulates adrenal glands Adrenaline stimulates vagus nerve Nerve stimulates heart muscle Heart muscle pumps harder Blood vessels to inner organs constrict Blood vessels to muscles dilate Muscles receive richly oxygenated blood Brain and inner organs receive less Increased guardedness and defense

9. FLIGHT OR FLIGHT RESPONSE cont. Brain starts to shut down Judgment is poor Quality of thought is diminished May feel queasy or light-headed Muscles tire out Feeling of being drained & exhausted Depression and depletion Gradual return to normal energy level

10. ASSAULT CYCLE

12. ZONES OF TERRITORIALITY SOCIAL PERSONAL INTIMATE 7’ to 12’ 4’ to 7’ 2’ to 4’ 18” to 24” 8” to 18” Touch to 8”

13. HOW TO MANAGE G.A.S. Deep breathe Monitor vitals Avoid defensiveness Avoid overreaction Get control of yourself before you try to control the situation

14. WHAT NOT TO DO Don’t make demands Don’t make threats Don’t intimidate Don’t invade space Don’t assign blame Don’t lecture Don’t personalize comments

15. WHAT TO DO Negotiate Stay “rationally detached” Keep your distance Set limits Provide choices Empathize Maintain equal height Listen, then listen more

16. POSSIBLESOLUTIONS Focus on easing chaos Avoid dependence on logic Help student to “save face” Avoid ultimatums Assure safety Stay in control of yourself Use positive self talk

17. STAGES OF INTERVENTION Stage 1: Education Stage 2: Avoidance of Conflict Stage 3: Appeasement Stage 4: Deflection Stage 5: Time-Out Stage 6: Show of Force Stage 7: Seclusion Stage 8: Restraints Stage 9: Sedation Not available

18. FOLLOW-UP Check in with student later Communicate with staff Document the incident Debrief with student and staff Use it as learning experience

19. MOST CRITICAL FUNCTION IS SAFETY Assure the safety of the student Assure the safety of other students Assure the safety of yourself

20. THREE AREAS TO KEEP IN MIND Maintain a balance: Care about yourself and students Consider welfare of you and the student. Consider safety and security first and always: for yourself and the student

21. STAGES OF BURNOUT Enthusiasm Stagnation Frustration Apathy

22. BURNOUT PREVENTION Expect good behavior whether you get it or not. Believe in the goodness of people whether you have evidence of it or not. See people as loveable whether they deserve it or not. Maintain relationships for the long haul even if they are not working in the moment.

23. The lighter side of work-related stress

25. “ Love is a present that can be given every single day you live”