1. Employee & Employer Communication The key to a successful career & life Communication - The imparting, conveying or exchange of ideas, knowledge, information, or attitudes

2. Good Verbal communication  Voice fluctuation, not monotone  Speed or rate, how fast you talk  Clarity and articulation

3. Effective Communication  Cooperation  Honest listening  Clear Instructions  Respect for one another  Clarifying questions  Proper feedback  Openness to divergent opinions

4. Good Listening  Good eye contact  Being interested  Not interrupting  Not Talking! Open your ears!  Repeating or Paraphrasing back to others

5. Non- verbal communication What does your body language and actions tell your employer?

6. Good Non- Verbal Communication  Smiling and making eye contact  Being neat and clean  Nodding head in agreement  Listening to the employer/employee  Approaching the employer/employee  Standing upright and acting interested

7. Non-Verbal Communication Continued… PPPPutting down other things to assist others BBBBeing friendly WWWWelcoming body language SSSStanding upright and acting interested

8. Poor Non-Verbal Communication  Standing with arms folded  Having a slumped/leaning posture  Talking on the phone when the employer needs you  Not giving direct contact  Ignoring

9. 3 Types of Communication  Speaking  Listening  Non-verbal (body language )

10. Techniques to improve communication  Smiling and making eye contact  Being neat and clean  Nodding head in agreement  Listening to the employer/employee  Approaching the employer/employee  Standing upright and acting interested