1. HR roles and their definitions Dave Ulrich Source: Ulrich, D. 1997. Human Resource Champions. Harvard Business School Press. 2014/3/91

2. The New Roles for HR professionals Characteristic changes in HR function – Operational to strategic – Qualitative to quantitative – Policing to partnering – Short-term to long-term – Administrative to consultative – Functionally oriented to business oriented – Internally focused to externally and customer-focused – Reactive to proactive – Activity-focused to solutions-focused 2014/3/92

3. HR Roles in Building a Competitive Organization 2014/3/93 Management of Firm Infrastructure Processes Management of Strategic Human Resources Future/Strategic Focus Management of Transformation & Change Management of Employee Contribution Day-to-day/Operational Focus People

4. Definition of HR Roles Role/CellDeliverable/ Outcome MetaphorActivity Management of Strategic Human Resources Executing strategyStrategic PartnerAligning HR & business strategy: Organizational diagnosis Management of Firm Infrastructure Building an efficient infrastructure Administrative ExpertReengineering Organization Processes: Shared services Management of Employee Contribution Increasing employee commitment & capability Employee championListening & responding to Employees: Providing resources to employees Management of Transformation & Change Creating a renewed organization Change AgentManaging transformation & change: Ensuring capacity for change 2014/3/94

5. HR Roles in building a competitive organization: shared responsibility 2014/3/95 External Consultant 3 Line managers 4 HR 3 HR 2 Corporate HR 5 HR 5 Line managers 6 Line managers 5 Outsource 3 Employees 2 Information Technology 2 Processes Day-to-day/Operational Focus People Future/Strategic Focus