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Hosted Exchange. Typical Business Challenges Is our email fully compatible with all our remote and mobile employees’ personal devices? How can I reduce.

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Presentation on theme: "Hosted Exchange. Typical Business Challenges Is our email fully compatible with all our remote and mobile employees’ personal devices? How can I reduce."— Presentation transcript:

1 Hosted Exchange

2 Typical Business Challenges Is our email fully compatible with all our remote and mobile employees’ personal devices? How can I reduce the complexities associated with managing our own email service? Are we spending too much IT budget on email hardware, security, licenses, upgrades and maintenance? Is our email platform meeting all regulatory compliance requirements for security, archiving and encryption? Since email is our primary communications method, how do I make sure its always up and running with my limited IT staff, and how do I provide backup protection? Is my email secure from virus attacks and spam? Does our email enable maximum employee productivity and collaboration?

3 The Gartner Position on Cloud Email: June 1, 2012 Staff redeployment. Cloud email typically requires one-quarter to one-half of the staff required to manage on-premises email. Resources that are freed up by the move to cloud email are typically reassigned to duties which return more value to the organization. Economics. For organizations under 10,000 seats, cloud email can be less expensive than on-premises email by about 25%. Complexity avoidance. Email is getting more complex as demands for mobility, redundancy, port 25 (SMTP) protection and storage are rapidly increasing. Cloud email enables organizations to avoid some of the growing operational complexity of email.

4 EarthLink Email Solutions EarthLink has an Email Solution that is right for your business: Hosted Exchange – An economical option for most businesses of any size. EarthLink Collaboration Suite+ - Bundle SharePoint and Lync with Hosted Exchange for a full Collaboration service. Dedicated Exchange – Primarily for larger businesses with custom requirements. Dedicated Zimbra – An alternative to Dedicated Exchange or for businesses who want to move their existing Zimbra to the cloud.

5 Why EarthLink Hosted Exchange Experience - EarthLink acquired CenterBeam, the original developer of Hosted Multi-tenant Exchange in 1999, 14 years experience Real Single Sign-On™ - with any version of Active Directory. No requirement to upgrade to ADFS 2.0 and AD 2008 Security - Symantec Cloud (MessageLabs) for antispam On Boarding - Migration support included for seamless transition End User Support - Helpdesk Support option for enhanced productivity Flexibility - No requirement to upgrade from Outlook 2003, any version of Active Directory. Bring your own security. Compliance - Optional services include Email Archiving and Encryption

6 Hosted Exchange Provides users with Professional Exchange enterprise-grade business features including shared calendars/contacts/folders, powerful anti-virus and anti-spam protection. Options include –Active Directory* with real SSO –Migration support –Mailbox creation –Blackberry Support – BES –Email Encryption –Email Archive –Additional Email Storage –Outlook Client Licenses –Basic Exchange Mailboxes (OWA/IMAP only) * Active Directory is require with 100+ mailboxes

7 Hosted Exchange – Key Features & Benefits Protection and Compliance Visibility and Control Deployment Flexibility

8 Real Single Sign-On™ (SSO) Supports any version of Active Directory Enables end-users to log in just once Not required to upgrade to Microsoft Active Directory 2008 Not required to deploy Active Directory Federation Services (ADFS) 2.0 Supports multiple on-premise Active Directory forests (multiple domains) Includes a domain controller for your Active Directory, so if your AD goes down, users can still get to mail and authenticate EarthLink Hosted Exchange Differentiator

9 excellence in delivering exceptional business value with Tivoli software. CenterBeam was recognized for Best Endpoint and Mobility Solution. Hosted Services Network Symantec.cloud™ (MessageLabs®) servers: routing and AntiSpam Client Access Client connectivity Web services Hub Transport Routing and policy Web browser Outlook 2003 and up Mobile phone Unified Messaging Voicemail SMTP servers: routing and AV/AS Transport Layer Security EarthLink Hosted Exchange Mailbox Storage of mailbox items Line of Business Applications Integrated with other EarthLink Or 3 rd party services

10 EarthLink Spam Filtering EarthLink leverages Symantec.cloud™ (formerly MessageLabs®) Positioned “Leader” in Gartner Magic Quadrant for E-mail Security Boundaries Symantec.cloud benefits include: –Over 99% spam capture and less than 0.0003% false positive rate –Multi-layered spam defenses, including Skeptic™ technology for predictive detection –Automatic updates promote 24x7 anti-spam accuracy –Manages spam away from your network, preserving bandwidth –Protects productivity by reducing time wasted by users filtering messages –Email containing spam will be acted on according to your policy

11 Email Control Panel 11 Feature rich provisioning tool Comprehensive service visibility in one pane of glass Admins are offered choice and flexibility Includes: Mailbox Management Mailbox self-provisioning Forwarding Controls Mailbox quota management (per user) Mailbox permission delegations Contact Management Distribution List and aliases management Address Book Management Create, edit or remove users

12 EarthLink Hosted Exchange - Other Features Includes All standard Exchange Features, plus Multiple domains (5 mailbox minimum for each) 25 GB Mailboxes 50 MB messages both inbound & outbound Secure Web Access (HTTPS) Secure Server Connections (TLS) Outlook access MAPI/CDO access Active-Synch Mobility Intrusion Monitoring (IDS) Hierarchical address book Global Address list segmentation 1-800# for support 24/7/365

13 Migration Service –Support for migration from existing provider –Frees internal resources from this task –Flat fee per mailbox Create all mailboxes –Included with Real SSO or Migration –Purchase separately for a low flat fee EarthLink Hosted Exchange Options Real SSO (Single Sign-on) –Active Directory integration –Provides Required if 100+ mailboxes –Required if using existing Active Directory

14 Blackberry Support - BES –Includes client access licenses –Less expensive than a DIY solution –Synchronize Blackberry users to Exchange email, calendars, contacts Outlook Client License –Available for customers that choose not to bring their own license EarthLink Hosted Exchange Options Basic Exchange Mailboxes on same Domain –Basic Exchange license for users that only send/receive emails –OWA and IMAP access, 1 GB storage lite web access –Highly economical alternative for a unified email service

15 End-user Helpdesk Support Options 24x7 Live IT Support for Hosted Exchange end-users North American-based single point-of-contact for all of your users IT-related issues Staffed by highly trained customer care specialists, who would generally be considered Level 2 support agents Certifications in Microsoft®, Apple® and mobile device technologies Very first person you talk to will likely be able to resolve your issue And if not, subject matter experts are standing by

16 EarthLink Hosted Exchange Options Email Archiving Best-in-class solution: Symantec (aka LiveOffice®) –Securely captures, indexes, archives and backs up all of your emails and attachments in a central online repository –Fully managed for compliance with e-discovery Three archiving options: –Personal Archive – Individual users access personal archives with Quick Search and Advanced Search filters –Discovery Archive - Authorized personnel can quickly and easily monitor, search and retrieve messages for all users at anytime –Compliance Archive – Meet all FINRA/SEC requirements, tamper-proof protection, data downloads to meet audit requests, monitor outbound email for protection of intellectual property.

17 EarthLink Hosted Exchange Options Email Archiving Best-in-class solution: Symantec Securely captures, indexes, archives and backs up all of your emails and attachments in a central online repository Fully managed for compliance with e- discovery Three archiving options: –Personal Archive – Individual users access personal archives with Quick Search and Advanced Search filters –Discovery Archive - Authorized personnel can quickly and easily monitor, search and retrieve messages for all users at anytime –Compliance Archive – Meet all FINRA/SEC requirements, tamper-proof protection, data downloads to meet audit requests, monitor outbound email for protection of intellectual property

18 Email Encryption Encrypt sensitive data in email on demand Provide full content scanning for policy-based encryption Control security policy Recipient email on a secure message portal. Meet regulatory compliance: HIPAA, GLBA, SOX EarthLink Hosted Exchange Options

19 Enterprise Class Email Solution Cloud-based service comparable to an on-premises service Real Single Sign-On™ for any version of Active Directory Antivirus/Antispam protection included Migration support included Complete control with on-line portal Experts maintain and manage your email platform No CAPEX or internal IT support required Award winning service EarthLink Hosted Exchange Advantage Support Team of the Year – Computer Software & Services Category Outstanding achievement in customer satisfaction 2013 IBM Tivoli Award: Excellence in delivering exceptional business value 19


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