1. Provider Search June 2012

2. Click on Find a Doctor/Facility tab to enter the Provider Search application

3. Provider Search Landing Page The Provider search will open in a new window. Without logging in, the search defaults to a “No Preference” as the health plan search criteria.

4. Changing the Plan (preference search criteria) Click on the “Change” link in order to select a plan type as search criteria. Select a plan type from the list

5. Changing the plan (preference search criteria) Plan type now appears after “Show Providers that accept:”

6. Three Ways to Start a Search 1.Search bar 2.Best Match Search 3.Quick Links / First Tier Filters 1 2 3

7. Search Box Search by name, facility, specialty or condition Attempts to autocomplete your criteria Provides clickable suggestions while you type Click on one of the suggestions or “Go” to execute the search

8. Best Match Search Best Match Search helps locate doctors that treat patients in similar age range, gender and with similar health conditions Uses Ingenix’s claims data for matching Click the “Get Started” button to start the Best Match Search

9. Best Match Search User selects a condition

10. Best Match Search User can select/enter : a related condition Age Gender Insurance Plan (if not already selected) Click “Next” to go to the next screen

11. Best Match Search User selects what is important to them: Treats a lot of patients with the same condition? Treats a lot of patients in the same age range? Treats a lot of patients of the same gender? Accepts a certain health plan? View executes the search

12. Quick Links / First Tier Filters Click on any link under Providers, Facility or Services to execute a search

13. Search Results Page # of results. This updates as filters are selected Filters to narrow search results Search Results List Click to access more filters

14. Search Results List Users can create a directory based on their search results list. If there are less than 200 providers in the list, they can email, fax or download their directory. If there are 200 or more in the list, they can email their directory. Users can text a providers information to themselves Can compare up to 3 providers side-by-side Can create a provider list and print out the list once their search is complete View provider details

15. Provider Details Indicates that the provider is accepting new patients with the plans listed Overview tab will display the following, when available: Gender Race/Ethnicity Medical School Years in Practice Board Certification Office Hours Age of Patients Accepted Additional languages spoken by provider Hospital Admitting Privileges Group affiliations Insurance Plans accepted Additional Information website link

16. Search Results Page (hospitals)

17. Search Results List (hospitals)

18. Hospital Details Displays up to 4 tabs: 1.Overview – General information such as teaching status, accreditation and total number of beds. 2.Services – list of services available 3.Patient Safety – Ratings obtained from Leapfrog 4.Affiliated Doctors – List of doctors affiliated with the hospital

19. Selecting a PCP Members can select a PCP on the Search Results page Members can select a PCP on the Provider details page

20. Selecting a PCP (cont.) Members can select a PCP on the provider list (if the member creates one) Members can select a PCP on the Compare Providers page

21. Provider Search Mobile Version

22. Mobile Landing page – Finding a Doctor Supported on IOS 3 and 4, Android 2.0, 2.1, 2.2 and Blackberry 5.0 User is prompted to start their search by selecting a plan List is as follows: HMO Alliance Health and Life EPA/POS Alliance Health and Life EPO/PPO Alliance Medicare PPO Senior Plus – Expanded Network Senior Plus – Henry Ford Henry Ford Health System Preferred HAP Preferred EPA HAP Preferred PPO HAP POS

23. Select a search typeAdd your location information

24. Further Refine Your SearchEnter Your Search Criteria

25. View ResultsProvider Details

26. Mobile Landing Page – Finding an Urgent Care Center User is prompted to start their search by selecting a plan List is as follows: HMO Alliance Health and Life EPA/POS Alliance Health and Life EPO/PPO Alliance Medicare PPO Senior Plus – Expanded Network Senior Plus – Henry Ford Henry Ford Health System Preferred HAP Preferred EPA HAP Preferred PPO HAP POS

27. Select a Search Type Add Your Location Information

28. Further refine your searchSelect Urgent Care

29. View search resultsView details