1. CN – Brampton International Terminal ‘Best Practice’ Seminar Toronto, February 9, 2006

2. BACKGROUND Look back to 2 years ago! Chaos, Bottlenecks, Delays Today: Carters embrace NEW appointment system –

3. Dwell time has been reduced. Fluidity has been increased! _________ We have effectively moved towards a process driven system that works

4. What is today’s value proposition? For the International Freight Forwarder For the Railroad

5. Are we to deliver a QUALITY product or are we to be price driven? CN too was caught in a fixed price environment – limiting growth due to non existent profitability

6. Today __________________ Quality and efficiencies can only be achieved through better planning

7. At point of receiving Knowing the constraints at the point of receiving will determine the period of advice required for appointments/reservations

8. Origin Pre-Alerts Planning process must start with origin pre-alert to approximate ETA at BIT and commence file processing Frequently monitor vessel ETA – especially for Halifax (30 hrs R/R transit) and Montreal (8 hrs R/R transit)

9. Carrier Advice of Arrival Remember short transit times from Halifax and Montreal: Customs Clearance must commence immediately upon ship’s arrival

10. Tracing Processes Use Port (not carrier) website to confirm Container grounding at the ports: R/R’s do NOT know when Containers will be available at the port facility

11. Then commence tracing process through CN Trace through CN website repeatedly to verify ‘Gone to Rail’ status and estimated ETA at BIT Use CN’s ‘Quick Trace Option’ to verify ‘arrived’ and ‘deramped’ times

12. Remember: ‘Arrive Times’ are estimates ‘Deramp Times’ are final and start the clock running Base your pick-up on ‘Deramp Advice’

13. BIT Extraction Activity On receipt of initial ETA (Arrive Time) confirm tentative delivery with customer and make p/u reservation with CN (or carter) Reconfirm ‘deramp time’ prior to pick-up

14. Remember: The pick-up reservation can be changed if it was done initially with ‘Arrive Time’ estimates provided by CN

15. Customer Education Customer education is critical to avoid later disputes on storage and other extra fees If the new system is unworkable for your customer – then extra costs must be budgeted

16. Such budgets can include: Options such as movement to MISC at a reduced storage costs Usage of external yards Other, customer driven alternatives

17. Conclusion Market MUST accept reality that long (and free) storage is not compatible with today’s fluidity requirements to meet ever increasing volumes We must understand limitations of facilities available

18. Thank You Coffee Break Question and Answers thereafter Steve Valentine, President Cargo Alliance