1. PRESENTED TO: PRESENTED BY:

4.  https://www.youtube.com/watch?v=Ryrj eDWQ0Vw

5.  Once you watch the video, make a manual of 20 instructions describing a good costumer service (applied to your own business)

6.  1.  2.  3.  4.  5.  6.  7.  8.

7.  9.  10.  11.  12.  13.  14.  15.  16.

8.  17.  18.  19.  20.

10. In class and per groups, students must justify an organigram with the charges (7) to work on in the business they choose including a description in detail of the functions to perform by the members of the company (business)

11. 1 2 3 4 5 67

12. #POSITIONFUNCTION IN MY COMPANY 1 2 3 4 5 6 7

13. #ORGANELLEFUNCTION IN THE CELL 1 2 3 4 5 6 7

16.  In class and per groups students must organize a budget through a place value chart (included) by categories (raw material, human resources, management expenses, extra expenses) Every category must have at least 5 items according to the establish amount of money

17.  ESTABLISHED AMOUNT OF MONEY IN TOTAL 100.000.000.000 U$ dollars

18. #100 B10 B B100 M 10 M M100 TH 10T H THHTO 1 2 3 4 5 ITEMS 1. 2. 3. 4. 5.

20. #100 B10 B B100 M 10 M M100 TH 10T H THHTO 1 2 3 4 5 ITEMS 1. 2. 3. 4. 5.

21. - Employees social security - Uniforms - Special celebrations (birthdays, season celebrations such as christmas, halloween, St valentines) - Employee bonus - Salaries - Lawyer - Security staff

22. #100 B10 B B100 M 10 M M100 TH 10T H THHTO 1 2 3 4 5 ITEMS 1. 2. 3. 4. 5.

23. - Public services (internet, water, electricity, land phone) - Management rent - Transport - Maintenance service - Providers fee - Operating license

24. #100 B10 B B100 M 10 M M100 TH 10T H THHTO 1 2 3 4 5 ITEMS 1. 2. 3. 4. 5.

26. 1. En clase y por grupos los estudiantes deberán realizar un plano en hojas de papel milimetrado de la ubicación con descripción en inglés de cada coordenada (mínimo 5 lugares dentro del plano) 2. En clase y por grupos los estudiantes deberán realizar un Decálogo de normas (en español) aplicable a empleados y clientes.

27. (PICTURE)

28. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.