1. Web Usability Workshop 1 © 2005 Imran Hussain | UMT Questions to Ask Do you understand the medium? Do you understand technologies? Do you understand your users? Do you have commitment?

2. Web Usability Workshop 2 © 2005 Imran Hussain | UMT The Nature of the Web It’s a BLACK HOLE It’s like no medium ever before It’s a super medium

3. Web Usability Workshop 3 © 2005 Imran Hussain | UMT Understanding Users Good experience Bad experience Frustration Resentment Anger Satisfaction Happiness Elation

4. Web Usability Workshop 4 © 2005 Imran Hussain | UMT Technologies, Environments, Platforms The Web PDA’s Mobile Phones/Wireless Kiosks

5. Web Usability Workshop 5 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented

6. Web Usability Workshop 6 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

7. Web Usability Workshop 7 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

8. Web Usability Workshop 8 © 2005 Imran Hussain | UMT Process and Lifecycle Model Iterative Incremental Evaluation – the heart

9. Web Usability Workshop 9 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

10. Web Usability Workshop 10 © 2005 Imran Hussain | UMT

11. Web Usability Workshop 11 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

12. Web Usability Workshop 12 © 2005 Imran Hussain | UMT

13. Web Usability Workshop 13 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

14. Web Usability Workshop 14 © 2005 Imran Hussain | UMT

15. Web Usability Workshop 15 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

16. Web Usability Workshop 16 © 2005 Imran Hussain | UMT

17. Web Usability Workshop 17 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

18. Web Usability Workshop 18 © 2005 Imran Hussain | UMT

19. Web Usability Workshop 19 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

20. Web Usability Workshop 20 © 2005 Imran Hussain | UMT

21. Web Usability Workshop 21 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

22. Web Usability Workshop 22 © 2005 Imran Hussain | UMT

23. Web Usability Workshop 23 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

24. Web Usability Workshop 24 © 2005 Imran Hussain | UMT

25. Web Usability Workshop 25 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

26. Web Usability Workshop 26 © 2005 Imran Hussain | UMT

27. Web Usability Workshop 27 © 2005 Imran Hussain | UMT Conceptual Framework for Developing User Experience Web as software interface Web as hypertext system Task-orientedInformation-oriented strategy scope structure skeleton surface

28. Web Usability Workshop 28 © 2005 Imran Hussain | UMT