1. SROI Report Card Year 7: Oct ‘08 – Sep ‘09

2. Social Mission Overview SROI Report Card: Year End 2009 GoalsMethodsSuccess Metrics Hire couriers and office administrative staff from disadvantaged youth population Provide transitional work experience to enable youth to develop employability skills, a resume and a support network Enable youth to access the mainstream job market Enable youth to stabilize life situation and begin a career path Recruit youth from youth serving agencies across Toronto Provide a real job, not a job training experience Establish a supportive management environment Assist youth with planning and making next steps regarding housing and employment Youth meet or exceed job expectations TurnAround helps youth secure next job and establish a career path Youth are able to get off and stay off government financial assistance

3. Financial Performance SROI Report Card: Year End 2009 2009 Revenue$356,661 Salaries and Commissions$318,000 2009 Grants and Subsidies$0 2009 Operating Profit (Loss)$(524) Cumulative Revenue (over 7 years)$1,539,690 Cumulative Operating Profit (Loss) (over 7 years) $(71,794) Total (cash) Investment to date$100,000 Sales grew 0.6% from 2008 revenue of $354,405 RICHARD TO ADD? Financial Metrics Business Overview Cumulative Societal Cost Savings (2002-2009) 2009 Total Societal Cost Savings Cumulative Shelter Cost Savings (7 years)$162,066 Cumulative Government Income Support Cost Savings (7 years) $169,785 Cumulative Employment Services Cost Savings (7 years) $154,060 Total Cumulative Societal Cost Savings (7 years) $485,911 Social Return on Investment (SROI)283%

4. Social Return on Investment SROI Report Card: Year End 2009 Social Metrics (2002 – 2009) Total number of people employed (target group) :65 Number of new hires in 2009 (target group)7 % of new hires unemployed at time of hire97% % of new hires receiving income supports at time of hire 46% % of new hires using services from youth agencies at time of hire 100% Average age20.7 years % Male / % Female86% / 14% Grade 12 or GED: 57% Less than Grade 11: 29% College Diploma: 14% Reasons for difficulty finding employment: Employment and Training: 67% Unstable Housing: 50% Emotion & mental health issues: 17% Reasons for leaving TAC: Another opportunity: 25% Returned to school: 25% Attendance : 25% Not a fit/relocat ed: 25% Target Group Employee Overview 2009

5. SROI Definitions and Calculations SROI Report Card: Year End 2009 Target Group: The target hire group was drawn from youth (up to 29 years) that worked at TurnAround Couriers for over 2 months (2002 – 2006) and for over 3 months (2007 – 2009) over a 7 year period. Target hires complete surveys, exit sheets to obtain socio- economic data. Only these hires are considered for cost savings and SROI calculations. Total Societal Cost Savings: Shelter Cost Savings + Government Income Support Cost Savings + Employment Services Cost Savings Shelter Cost Savings Shelter cost savings for a new hire recruited from a shelter is calculated as the average stay for a youth in a Toronto shelter of 4.5 months or 137 days multiplied by the average per diem cost a Toronto youth shelter receives per youth per day from the City of Toronto Housing and Shelter Services of $53 (2005 baseline cost). For SROI reports from 2005 and onwards, an additional 3% is added every year to this base cost to account for inflation, making the 2009 per diem cost approximately $60. Government Income Support Cost Savings Government income support cost savings for a new hire who reported receiving income support prior to being hired at TAC is calculated as the number of months employed at TAC in a year, multiplied by the cost of income supports for a single person or person with dependants ($572/$988, 2009). Employment Services Cost Savings Youth community service agencies were canvassed in 2005 to determine the annual baseline cost of delivering employment services. Cost estimates were based on annual per head budget estimates given by 4 Toronto -based youth service agencies and an average was taken to account for this baseline cost: $3097 + $1019 + $3000 + $3786 /4 = $2726 SROI: Cumulative cost savings to society (over 7years) / Total investment made to date