1. QUALITY AND EXCELLENCE STRATEGY Readiness Assessment - Inhouse Quality Assessment - Consultant Labor-Management Team Communicate Write It Down Involve All Levels Allow Time Operate by Consensus

2. CULTURE CHANGE Start Now! Celebrate Successes Throughout Process Say “Thank You” Involve All Levels Recognize Contributions Top Management Must Model Desired Behaviors Educate and Train Communicate - Communicate - Communicate

3. FMS/NTEU JOINT QUALITY COUNCIL PURPOSE STATEMENT Provide leadership and focus to remove barriers and promote a process for Quality and Excellence in FMS in a way which empowers and gains the maximum utility of our human and economic resources so that FMS thrives and flourishes on a continuous path to Quality and Excellence, creating delighted customers and making FMS a GREAT PLACE TO WORK!

4. THE FMS/NTEU QUALITY & EXCELLENCE PROCESS FMS/NTEU Joint Quality Council Purpose for Council Defined Partnership Training for Council FMS/NTEU Quality Focal Points & Statistical Advisors Total Quality, Tools, Facilitator Training Quality & Excellence Awareness Seminar Design Team

5. DEDICATE RESOURCES People Time Money It takes a dedicated, cooperative, focused effort

6. FMS/NTEU QUALITY & EXCELLENCE PROCESS Awareness Seminar - Required Training for All Pilot (Demonstration) Projects Just-in-time Training Integrated Training Plan Two-Year Implementation Plan: NOW WE GET STARTED

7. QUALITY & EXCELLENCE INFRASTRUCTURE Quality Office COMMUNICATIONS Advisor Quality Focal Points Quality Statistical Advisors VISION MISSION VALUES

8. RISK FMS: Skepticism Distrust Fear of Unknown/Change NTEU: Promises by Management Need for Signals Misperception by Members

9. Lessons Learned Strategic Planning Involvement Joint Communiques ”Monday” Status Meetings Varied Viewpoints Continuous Communications Teamwork Openness, Honesty, Frankness Time!