1. Thomas R. Kindervater, PE Center for Operator Performance David A. Strobhar, PE Beville Engineering / Center for Operator Performance Semantic Procedure Analysis: Modularizing Operating Procedures for More Efficient Use and Comprehensive Updating

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4. 2014 Annual Meeting AM-14-31Page 4 Make knowledge more accessible Improve operator performance Retain tacit knowledge Combine with explicit knowledge Knowledge Management Knowledge Capture Knowledge Presentation

5. 2014 Annual Meeting AM-14-31Page 5 Normal Procedures Emergency Procedures All contain steps and tasks for console and field operators Collectively, establish unit operator responsibilities for planned operational changes and abnormal situations

6. 2014 Annual Meeting AM-14-31Page 6 Increasing industry emphasis ­ Expanding number ­ Growing depth of details Used for operation and training Updating is labor intensive Multiple authors ­ Different terminology ­ Prone to inconsistencies for tasks common to multiple procedures Absence of tacit knowledge

7. 2014 Annual Meeting AM-14-31Page 7 Identify procedural modules (“chunking”) ­ Related tasks ­ Supporting information Establish common terminology Index modules used by procedures Store modules and indexes in database Use database to: ­ Maintain and update modules ­ Publish updated procedures

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10. 2014 Annual Meeting AM-14-31Page 10 Establish common terminology ­ Replace variations with preferred naming for:  Equipment names  Equipment ID  Operator designations  Actions  States Add operator experience (tacit knowledge) ­ Insert information associated with a task / step ­ Augment conditional statements

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13. 2014 Annual Meeting AM-14-31Page 13 One plant ­ 15 Emergency procedures ­ 40 pages of text Initial Module chunking, minimal review ­ 62 modules ­ 291 instructions

14. 2014 Annual Meeting AM-14-31Page 14 Module chunking with experienced operator review of chunks and terminology ­ 22 modules ­ 179 instructions Only 10% of content was unique Unique content fits on 4 pages Material needing review to update all 15 procedures was reduced by 90%

15. 2014 Annual Meeting AM-14-31Page 15 Substantial reduction in content to review Consistent terminology among procedures ­ Reduces potential confusion ­ Reinforces common tasks ­ Improves knowledge transfer to less experienced operators Database storage ­ Efficient environment for updating modules ­ Can customize procedures for training versus operations or by specific position ­ Supports electronic transfer to point of use

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