1. Inner Work Life Understanding the Subtext of Business Performance Authors: Teresa M. Amabile & Steven J. Kramer
By: Samantha Heastie

2. About the Authors Teresa M. Amabile
Professor at the Harvard Business School
Received her Doctorate degree from Stanford University in 1977
Her work researches how life inside organizations can influence people and their performance
Dr. Amabile's current research program focuses on the psychology of everyday work life
Teresa has countless amounts of her work published

3. About the Authors Steven J. Kramer
Kramer is the co-author of The Progress Principle
Kramer is best known for being an independent researcher and writer in Wayland, Massachusetts
He received his undergraduate degree from UCLA and his doctorate from the University of Virginia.
Kramer's current research ventures include adult development, the meaning of work in human life, and the subjective experience of everyday events inside organizations (inner work life).
Similar to Dr. Amabile, Kramer also has several published works
In 2005, Kramer won the Leadership Quarterly Best Paper Award

4. Dynamics Affect Work Performance
A study of 238 professionals from 26 project teams in 7 companies and 3 industries over a period of 3 year
Over 80% of participants were college educated
Daily diary entries
Collected 12,000 diary entries

5. Dynamics Affect Work Performance
Diary forms consisted of quite a few numerical questions asking participants to rate their own perceptions of the various aspects of the work environment
Open-ended question
Brief report of one event

6. Research Discoveries
The results of the research led to the discovery of how relentless and inescapable inner work life is and how it functions as a complex system
Also, this research in turn served as a foundation for the conclusions about inner work life: what affects it and how inner work life affects performance

7. Components of Inner Work Life
Perceptions
Emotions
Motivations

8. Perceptions
The Work
Self
Team
The Organization

9. Emotions
Happiness
Pride, warmth, love
Sadness
Anger/ frustration
Fear

10. Motivations
What to do
Whether to do it
How to do it
When to do it

11. Who’s Having a Good Day? Elements of Performance Creativity
Productivity
Commitment
Collegiality

12. The Good Management Does

13. Enable Progress
Achieving Goals
Accomplishing a task
Solving a problem

14. Manage with a Human Touch
Praise without real progress, give little positive impact on people's inner work life and may give off a sense of cynicism
Good progress without praise or criticism may produce anger or sadness in employee
Best booster to inner work life:
Management recognizing and praising people for the good progress and efforts to their work

15. Inner Work Life
“As the proportion of time that is claimed by work rises, inner work life becomes a bigger component of life itself. People deserve happiness. They deserve dignity and respect. When we act on that realization, it is not only good for business. It affirms out value as human beings.”

16. References
"Faculty & Research." Teresa M. Amabile. N.p., n.d. Web. 17 Oct <
"Steven Kramer, Ph.D." Psychology Today: Health, Help, Happiness Find a Therapist. N.p., n.d. Web. 17 Oct <
Osland, Joyce, and Marlene E. Turner. "Inner Work Life." The Organizational Behavior Reader. Upper Saddle River, NJ: Prentice Hall, Print.