1. © MBA_Serf Organizational Ethics

2. © MBA_Serf _________ Code of Ethics Insert your firm’s Code of Ethics here.

3. © MBA_Serf Ethical Awareness Assessment

4. © MBA_Serf Ethical Problem Resolution Plan  What kind of problem, or potential problem, do we have?  What do we know empirically? What are the facts?  Are laws and regulations involved?  What is the best resolution for this problem? (What are the technicals—the ‘what ifs’?)  Will we be able to do the ‘right thing’ (legally and professionally) and be at peace with our personal code of ethics?

5. © MBA_Serf Making Ethical Decisions Notes on Methods Questioning  Questioning Outcome  Outcome Assessment  Assessment Decision  Decision

6. © MBA_Serf Making Ethical Decisions Notes on Methods Questioning...

7. © MBA_Serf Making Ethical Decisions Notes on Methods Five Types of Questions to Ask EEEEmpirical TTTTechnical LLLLegal PPPProfessional PPPPersonal

8. © MBA_Serf Ethics for...your org  Ethics...  Involves choice  Often necessitates difficult decision making  May not be the same for someone else

9. © MBA_Serf  Five types of ethical systems  Citizenship Based  Religion Based  Personal Convictions Based  Professional Responsibility Based  Law Based...continued Ethics for...your org...continued

10. © MBA_Serf  Ethical decision making...  Requires / allows us to develop conceptual thought  Is proactive – not reactive  Requires considering repercussions  Start thinking ahead...continued Ethics for...your org

11. © MBA_Serf  Personal Ethics are Shaped by...  Experiences  Upbringing  Environment  Religion  Goals  Consequences...continued Ethics for...your org

12. © MBA_Serf  Professional Ethics are Shaped by...  Need for Consistency  Credibility  Personal Ethics  Law...continued Ethics for...your org...continued  Peer Pressure (Common Agreement)  Philosophy of Agency  Resident Welfare First  Threat of Termination

13. © MBA_Serf  There are more tools and less choice in professional ethics  We have to be careful not to confuse professional and personal ethics...continued Ethics for...your org...continued

14. © MBA_Serf Sociology 101 Review Value Value Norm Norm More More Folkway Folkway Positive & Negative Positive & Negative Socialization Socialization Internalization Internalization

15. © MBA_Serf Value Idea of right and wrong

16. © MBA_Serf Norm Expectation regarding behavior

17. © MBA_Serf More Big Deal

18. © MBA_Serf Folkway Not so big deal

19. © MBA_Serf Positive and Negative Positive: “Thou shalt...” Negative: “Thou shalt not...”

20. © MBA_Serf Socialization The social interaction that teaches values and norms

21. © MBA_Serf Internalization The process of ‘buying into’ the correctness of learned values and norms “I know in my heart...” “I feel it in my gut...”

22. © MBA_Serf Most Important Thing to Know  Not all “Yeah, buts” are bad. As an example, “Yeah, but have you considered the possibility that...?”

23. © MBA_Serf Inconsistency The Dark Side   Should all people be treated the same?   When should we bend the rules?   Bending the rules outside the organization.

24. © MBA_Serf Shaping Ethics

25. © MBA_Serf Faulty Beliefs

26. © MBA_Serf Enmeshment  Enmeshed Organizations  To Avoid the Enmeshment Trap

27. © MBA_Serf Spiritual Disciplines

28. © MBA_Serf Expanding Ethics We must acquire additional skills to tackle broader responsibilities We must acquire additional skills to tackle broader responsibilities

29. © MBA_Serf Systems Staff need breathing room and a manner in which to vent...group works best Staff need breathing room and a manner in which to vent...group works best

30. © MBA_Serf Organization Communication Clear lines of authority Share in ‘feeling language’

31. © MBA_Serf Policies on Boundaries ...

32. © MBA_Serf Specific Boundaries Playing favorites with clients Playing favorites with clients Counselor Vulnerability Counselor Vulnerability Fraternization Fraternization Confidentiality Confidentiality Legal Matters Legal Matters Self-Disclosure Self-Disclosure

33. © MBA_Serf Enabling Institutional Codependence 1. There is tolerance/promotion of codependent staff 2. Workaholism is seen as positive 3. Loyalty to organization takes precedence over family and self-care 4. Resistance to new info on codependence 5. Denial of importance of education on codependence 6. Resistance may take the form of ridicule, sarcasm, and other disparagement 7. Treatment for codependence of staff is minimalized

34. © MBA_Serf Codependence Among Helping Professionals DDDDo you allow yourself to take on the moods of people you are close to? DDDDo you take responsibility for everything—do you believe it is your fault? DDDDo you believe you are the reason a particular client failed or succeeded? HHHHave clients become increasingly important to you? DDDDo you go to lunch with people you do not like or just eat alone? AAAAre you secretly afraid that others are doing a better job than you?

35. © MBA_Serf Symptoms of Enabling In the Counseling Session... In the Counseling Session...  Talks more than the client  Feeling the client’s feelings as opposed to empathy  Does not tolerate silence  Negates feelings by intellectualizing and problem-solving

36. © MBA_Serf Staff Burnout

37. © MBA_Serf Burnout Factors 1. Spends long hours intensely involved with emotionally-charged, ambiguous problems with no clear-cut solutions 2. Time management is unstructured 3. Unclear guidelines surrounding caseload and duties 4. No chance for growth or promotions

38. © MBA_Serf Burnout Factors 5. No training – training comes in spurts 6. No problem-solving for staff issues 7. No time to relax 8. Low pay, minimal or no benefits

39. © MBA_Serf Ethics & the Unstable Counselor Indicator Questionnaire

40. © MBA_Serf Anyway People are unreasonable, illogical, and self-centered Love them anyway From “A Simple Path” by Mother Teresa

41. © MBA_Serf Anyway If you do well, people will accuse you of selfish, ulterior motives Do well anyway From “A Simple Path” by Mother Teresa

42. © MBA_Serf Anyway If you are successful, you will win false friends and true enemies Succeed anyway From “A Simple Path” by Mother Teresa

43. © MBA_Serf Anyway The good you do will be forgotten tomorrow Do good anyway From “A Simple Path” by Mother Teresa

44. © MBA_Serf Anyway Honesty and frankness make you vulnerable Be honest and frank anyway From “A Simple Path” by Mother Teresa

45. © MBA_Serf Anyway What you spend years building may be destroyed overnight Build anyway From “A Simple Path” by Mother Teresa

46. © MBA_Serf Anyway People really need help but may attack you if you help Help people anyway From “A Simple Path” by Mother Teresa

47. © MBA_Serf Anyway Give the world the best you have and you’ll get kicked in the teeth Give the world the best you have anyway From “A Simple Path” by Mother Teresa

48. © MBA_Serf Personal Action Plan......

49. © MBA_Serf Thank you