1. Overview and Structure of World Bank Customs Projects

2. Customs-related projects 1981-2002: All projects Total project costs Percent Total number of projects 122 Customs- specific costs ($ million) 1,51710,30815%

3. Types of operations Part of structural adjustment loans Specific investment loan Customs-specific TA project Customs-related cost from less than 1 million up to 140 million $

4. Customs investment and TA projects Total number of customs- related projects 36 Total customs-specific cost to WB ($ million) - approved 211 Total customs-specific cost to WB ($ million) - disbursed 63

5. Major TA operations Completed Philippines, Albania Ongoing Turkey, Colombia, Tanzania, Guatemala, TTFSE: Bulgaria, Romania, FYRM, Albania, Bosnia, Croatia Upcoming Russia, Pakistan (?)

6. Performance of customs-related projects FY 1981-2002FY 1996-2002 No. of projects 8324 Outcome satisfactory 82%83% Sustainability likely 66%71% Substantial institutional development impact 39%29% Bank performance satisfactory 46%83% Borrower performance satisfactory 46%88%

7. Key Project Components Customs control and clearance Trade facilitation Organizational structure and management HRM and training Improving the integrity of the customs service IT Legal and appeals

8. Design of new performance management criteria Limited role of collection targets Trade facilitation benchmarks Efficiency/collection costs

9. TTFSE: Monthly maximum examinations (% on September 30) 200020012002 Bulgaria12108 Croatia503525 Romania855045

10. Key challenges: Risk analysis Reduction in the number of physical inspections Reduce discretion of customs inspectors Improve post-clearance audit capacity

11. Addressing Integrity Issues Severe corruption problem in customs administrations Corruption risk maps Design of an anti-corruption strategy Strengthening the internal audit function

12. Improving private-public interactions Improvement of service quality Develop consultative relationships with traders Interactive websites Regular business surveys as progress monitoring tools

13. Partnerships IMF UNCTAD EU Phare/Tacis US