1. Boosting Support and Service with Better Search and Navigation A Case Study: Custom dtSearch® I mplementation for Otis Elevator

2. Otis Case Study © 2007 Contegra Systems, Inc. 2 The Customer: Otis Elevator Worldwide Leader In Elevator And Escalator Manufacturing And Service –200 countries –2 million elevators and escalators in service –62,000 employees –300,000 documents distributed and continuously updated

3. Otis Case Study © 2007 Contegra Systems, Inc. 3 Business Objectives Enable field service engineers and customer service personnel to quickly retrieve relevant information from spare parts leaflets, technical repair bulletins, and newsletters Reduce time to solve service problems Increase customer satisfaction Reinforce company brand

4. Otis Case Study © 2007 Contegra Systems, Inc. 4 The Problem Outgrown legacy application Difficulty adding and updating document collection Unintuitive user interface Ineffective search function Need to migrate content from legacy application No out-of-the-box solution met requirements

5. Otis Case Study © 2007 Contegra Systems, Inc. 5 The Challenge Design a web site with intuitive search and navigation Minimal demands on client’s IT department Get to market in 90-120 days

6. Otis Case Study © 2007 Contegra Systems, Inc. 6 Why The Custom Search Solution Works Designed from bottom up to address the specific needs of its constituents instead of forcing an off- the-shelf interface Focusing on the features the end user needs to be successful Select best software components to meet requirements Only pay for software components that you need

7. Otis Case Study © 2007 Contegra Systems, Inc. 7 How Feature Driven Development Works Step 1 – Develop Feature List Step 2 – Wireframe The Web Site Step 3 – Graphic Design Step 4 – Select Software Components Step 5 – Develop Data Model Step 6 – Build Step 7 – Test Step 8 – Launch

8. Otis Case Study © 2007 Contegra Systems, Inc. 8 Why dtSearch Is A Winning Solution Very extensible.NET API Highly reliable and scalable Proven record of excellent support (10+ years) Priced right

9. Otis Case Study © 2007 Contegra Systems, Inc. 9 Net Gain Greatly reduce time and stress finding relevant information On time On budget Internal staff receives recognition

10. Otis Case Study © 2007 Contegra Systems, Inc. 10 Why Contegra Systems Specializing in search and navigation 15+ years of project management experience Viewed as extension of client’s business and technical team Strong list of references