1. J M Woodgate and Associates, RAYLEIGH, UK1 Updates about Loop Systems in Britain Action on Hearing Loss (Formerly Royal National Institute for Deaf People (RNID))

2. J M Woodgate and Associates, RAYLEIGH, UK2 Personal background John Woodgate, electronics engineer John Woodgate, electronics engineer Member of the British Standards & IEC committees on loop systems and their components Member of the British Standards & IEC committees on loop systems and their components Have significant hearing loss Have significant hearing loss Standing in for RNID staff member Standing in for RNID staff member

3. J M Woodgate and Associates, RAYLEIGH, UK3 Action on Hearing Loss (RNID) RNID is 100 years old this month RNID is 100 years old this month Changed its name to ‘Action on Hearing Loss’ on 9 June 2011 Changed its name to ‘Action on Hearing Loss’ on 9 June 2011 Major priority: The improvement of ‘access’ in every way for deaf and hard-of- hearing people Major priority: The improvement of ‘access’ in every way for deaf and hard-of- hearing people

4. J M Woodgate and Associates, RAYLEIGH, UK4 Surveys RNID conducts many surveys RNID conducts many surveys Regular topic is AFILS (audio-frequency induction-loop systems) Regular topic is AFILS (audio-frequency induction-loop systems) Provision Provision Whether they are performing well Whether they are performing well 1985 survey of systems (London theaters) 1985 survey of systems (London theaters) Resulted in the Code of Practice for AFILS, BS 7594 Resulted in the Code of Practice for AFILS, BS 7594

5. J M Woodgate and Associates, RAYLEIGH, UK5 British Equality Act 2010 The Act uses very general legal terms Government guidance is more specific: ‘Service providers have to make reasonable adjustments for disabled people in the way they deliver their services. Examples of reasonable adjustments could include: ‘Service providers have to make reasonable adjustments for disabled people in the way they deliver their services. Examples of reasonable adjustments could include: “installing an induction loop for people who are hearing impaired’

6. J M Woodgate and Associates, RAYLEIGH, UK6 British Building Regulations The Building Regulations translate the Act into practical requirements: Hearing enhancement system to be installed in Rooms Service counters Standard symbol to indicate hearing enhancement system

7. J M Woodgate and Associates, RAYLEIGH, UK7 The 2010 RNID Survey 1518 businesses and shops surveyed 1518 businesses and shops surveyed NO systems were in any branch of EIGHT large retail chains, including two cellphone sellers; NO systems were in any branch of EIGHT large retail chains, including two cellphone sellers; 62% of premises had no loop system; 62% of premises had no loop system; 72% of premises that had loop systems had non-working or non-signposted systems; 72% of premises that had loop systems had non-working or non-signposted systems; Out of 1518 premises, just 218 (14%) had working systems Out of 1518 premises, just 218 (14%) had working systems

8. J M Woodgate and Associates, RAYLEIGH, UK8 Positive Findings Surveyors report widespread willingness of retailers to learn about loop systems Surveyors report widespread willingness of retailers to learn about loop systems RNID members report success with a ‘visiting card’ lobby RNID members report success with a ‘visiting card’ lobby

9. J M Woodgate and Associates, RAYLEIGH, UK9 Visiting card lobby RNID card to hand out where a loop system is lacking RNID card to hand out where a loop system is lacking

10. J M Woodgate and Associates, RAYLEIGH, UK10 ‘How to complain’ leaflet

11. J M Woodgate and Associates, RAYLEIGH, UK11 Complaint report in the ‘How to..’ leaflet No loop system No loop system Not turned on Not turned on Not working properly Not working properly Not properly signposted Not properly signposted Staff not trained Staff not trained Additional comments Additional comments

12. J M Woodgate and Associates, RAYLEIGH, UK12 British Standard Code of Practice for audio- frequency induction-loop systems (AFILS) Update work started in 2009 Update work started in 2009 First published in 1993 First published in 1993 Revision to be published this year (2011) Revision to be published this year (2011) More information will be provided in “Strategies for Success” session More information will be provided in “Strategies for Success” session

13. J M Woodgate and Associates, RAYLEIGH, UK13 Contact Information Action on Hearing Loss (RNID): www.rnid.org.uk www.rnid.org.uk British Standards Institution: www.bsigroup.com Your humble presenter: www.bsigroup.com Your humble presenter: John Woodgate www.jmwa.demon.co.uk email: jmw@jmwa.demon.co.uk