1. ‘Welcoming the World’ Should international students be separately targeted using dedicated library web pages in UK universities? Liz Blacker

2. BIG BUSINESS! BIG BUSINESS! Different opinions So WHY study this? Students feel welcome Students feel welcome SCONUL recommendation SCONUL recommendation

3. The RESEARCH 117 websites 117 websites 16 interviews 16 interviews 16 features 16 features

4. The FINDINGS Survey own students Survey own students Separate targeting? Separate targeting? Easy Access Easy Access

5. “”“” It’s really, really frustrating to have to browse for a long time…it is so upsetting because probably you are not looking for anything else, you are just looking for one thing…and you’re like aargh! (Interviewee S2) “

6. New Systems New Systems Language & communication Language & communication Major Challenges Major Challenges

7. Named co-ordinator Named co-ordinator Support on campus Support on campus What to expect Guides in English International resources International resources Glossary – Explanation Glossary – Explanation What Features? What Features? Develop language skills

8. Websites contacts Websites contacts Generic guides Multilingual guides Multilingual guides Glossary - Translation Glossary - Translation What Features? What Features?

9. Study skills Information literacy help Information literacy help What Features? What Features?

10. “”“” That’s fantastic…but…I am talking to you from my own experience, quite a lot of the people I have met who are the so-called EU students, particularly the UK students, oh my God, yea they speak good English, let them come and write. Oh my God! It’s horrible. (Interviewee S5) “

11. Named multilingual staff Named multilingual staff Multilingual ‘Welcome’ page Multilingual ‘Welcome’ page

12. 10 Features — recommended 10 Features — recommended Dedicated pages Access? Summary 2 Features — caution 2 Features — caution

13. What’s NEXT ? Links with colleagues Links with colleagues Community approach Further research Further research

14. Thank you for listening! What questions do you have? What questions do you have? Liz Blacker email: eblacker@glam.ac.uk