1. What is the Tutor Role?  As a tutor your role is limited  Your role is limited to assisting students academically  Use the Referral Process Tool  As a tutor your role is limited  Your role is limited to assisting students academically  Use the Referral Process Tool

2. What is the Referral process?  The Referral process is used to define and limit your role.  The purpose of a referral is to make sure the individual is referred to the appropriate resource.  Utilizes the College resources  The Referral process is used to define and limit your role.  The purpose of a referral is to make sure the individual is referred to the appropriate resource.  Utilizes the College resources

3. How to make a Referral? There are 4 types of Referrals 1. 1. Just information 2. 2. Name & Information 3. 3. Phone & appointment 4. 4. Take them there There are 4 types of Referrals 1. 1. Just information 2. 2. Name & Information 3. 3. Phone & appointment 4. 4. Take them there

4. Referral Process #1, just information.  Give general information  How? by giving a place and phone number.  Not the best type of referral  Give general information  How? by giving a place and phone number.  Not the best type of referral

5. Referral Process #2, give them a name.  Give the individual the place and phone number.  In addition, you also give them a Name.  Better than referral #1  Give the individual the place and phone number.  In addition, you also give them a Name.  Better than referral #1

6. Referral Process #3, Phone & Appointment  Use the phone and contact the person for an appointment for the individual  Give them a Name, Place and phone number.  This is better than #2  Use the phone and contact the person for an appointment for the individual  Give them a Name, Place and phone number.  This is better than #2

7. Referral Process #4, Take them to the Resource  Take the individual to the referral place.  Also, give them a Name, Place and phone number.  This is the best type of referral.  Take the individual to the referral place.  Also, give them a Name, Place and phone number.  This is the best type of referral.

8. Utilize College Resources Compile a Resource/Referral List  Use your your Student planner and add a contact name to each service. The list is usually in the back of the Student planner  If you do not have a planner use the following example.  Use your your Student planner and add a contact name to each service. The list is usually in the back of the Student planner  If you do not have a planner use the following example.

9. Skyline College Campus Directory Refer to your planner for more information on Pages 188 -190 I recommend you put the names in your planner next to the department/Division

10. Real Life Example  A Student you are tutoring has a Headache. What do you do?  First refer to your resource referral list in your Student planner.  Implement the Referral Process.  A Student you are tutoring has a Headache. What do you do?  First refer to your resource referral list in your Student planner.  Implement the Referral Process.

11. Use one of the Referral tools  First check with your supervisor for phone use or to take them to resources  Implement Referral Strategy, preferably Referral Process # 3 or 4  If you cannot do Referral Process #3 or 4 use #2  First check with your supervisor for phone use or to take them to resources  Implement Referral Strategy, preferably Referral Process # 3 or 4  If you cannot do Referral Process #3 or 4 use #2

12. In Conclusion  As a tutor your role is limited  Your role is limited to assisting students academically  Use the Referral Process Tool  Use the College & your Community Resource Information.  Useful Community Resource links  San Mateo County Portal @ http://www.co.sanmateo.ca.us/portal/site/SMC http://www.co.sanmateo.ca.us/portal/site/SMC  Add your own community resource links  As a tutor your role is limited  Your role is limited to assisting students academically  Use the Referral Process Tool  Use the College & your Community Resource Information.  Useful Community Resource links  San Mateo County Portal @ http://www.co.sanmateo.ca.us/portal/site/SMC http://www.co.sanmateo.ca.us/portal/site/SMC  Add your own community resource links