1. Pierre Malan Director: Client Services

2. Everything that can be invented has been invented.- - 1899, Charles Duell, U.S. Office of Patents. I have traveled the length and breadth of this country and talked with the best people, and I can assure you that data processing is a fad that won't last out the year. - - 1957, The editor in charge of business books for Prentice Hall

3. Source: Online Catalogs: What users and Librarians want, OCLC,2009

4. Our staff understand what our end users want from our catalog A – True B – False C – Don’t know Source: Online Catalogs: What users and Librarians want, OCLC,2009

5. Our staff understand what our end users want from our catalog A – True20% B – False30% C – Don’t know30% Source: Online Catalogs: What users and Librarians want, OCLC,2009

6. My library’s end users are satisfied with our online catalog A – True B – False C – Don’t know Source: Online Catalogs: What users and Librarians want, OCLC,2009

7. My library’s end users are satisfied with our online catalog A – True9% B – False42% C – Don’t know24% Source: Online Catalogs: What users and Librarians want, OCLC,2009

8. My library’s cataloging practices and priorities reflect what end users want from our catalog A – True B – False C – Don’t know Source: Online Catalogs: What users and Librarians want, OCLC,2009

9. My library’s cataloging practices and priorities reflect what end users want from our catalog A – True24% B – False15% C – Don’t know17% Source: Online Catalogs: What users and Librarians want, OCLC,2009

10. Specialist’s view: Conformance to specifications (rules) Priorities: Fullness and detail Pragmatist’s view: Make as many materials as possible available as quickly as possible Priorities: speed and efficiency End-user’s view: Easy and convenient Source: Online Catalogs: What users and Librarians want, OCLC,2009

12. What is most essential to help identify an item ? Source: Online Catalogs: What users and Librarians want, OCLC,2009

13. What changes can be made to help identify an item ? Source: Online Catalogs: What users and Librarians want, OCLC,2009

14. What is the most important information that help you find an item ? Source: Online Catalogs: What users and Librarians want, OCLC,2009

15. Top data quality enhancements ? Librarians suggestions Source: Online Catalogs: What users and Librarians want, OCLC,2009

16. Top data quality enhancements ? Users suggestions Source: Online Catalogs: What users and Librarians want, OCLC,2009

17. In summary what did we learn ? Delivery is as important, if not more important, than discovery. Seamless, easy flow from discovery through delivery is critical. Improve search relevance Add more links to online full text (and make linking easy) Add more summaries/abstracts: Make summaries more prominent Add more details in the search results (e.g., cover art and summaries Source: Online Catalogs: What users and Librarians want, OCLC,2009

18. Libraries need discovery tools because users want a single search box for everything. This is the only way to compete with Google. A discovery service must leverage advantages offered by libraries Catalogs have benefits but don’t have an ideal interface. Federated searching is far too slow for today’s user and not uniformly indexed/ranked. End users should not have to know database names or be required to sift thru long list of resources Discovery services offer lots more opportunity to get a lot more out of indexes Recent faceoff between EBSCO Discovery Service (EDS) and Serials Solutions

20. Client Computing Social networking Mobile Applications

29. 202 Million records 1.6+ billion holdings

30. SACat GAELIC Libraries (Unisa)

31. www.worldcat.org

32. sabinet.worldcat.org

36. unisa.worldcat.org

37. Individual user profile

38. Linking to other social networks

41. My preferred libraries

42. Linking to full text

44. Detailed content

47. Individual user profile – more benefits

52. univofpretoria.worldcat.org/munisa.worldcat.org/m

56. Enriched content - Table of content Interface with III - Place hold on system Mail Citation or link

59. pierre@sabinet.co.za