1. Organizations As Systems Systems approach builds on the principle that organizations, like organisms, are “open” to their environment and must achieve an appropriate relation with that environment if they are to survive. (Morgan, p. 39)

2. Characteristics of Open/Living/Organic Systems: Exchange with environment Homeostasis – self-regulation, maintenance of “steady state,” negative feedback Entropy – self-sustaining, don’t “run down”

3. Structure, function, differentiation, integration Complexity Requisite variety – diverse internal regulatory mechanisms; can’t isolate from diversity in environment

4. Equifinality – many different ways to get to “end state;” flexible patterns of organization System evolution – cyclical process of variation, selection, retention of selected characteristics

5. Focuses: Emphasis on the environment in which the org exists “Task” or business environment (Classical management theorists treated org as closed system, with no relationship to environment)

6. 2.Interrelated sub-systems “Chinese boxes” – key patterns and interconnections – importance of interdependency 3.Establishing congruencies, “alignments” between different systems; identifying and eliminating potential dysfunction (principle of requisite variety) Applies to different tasks

7. Contingency Theory: adapting organization to environment Satisfy and balance Alignments and “good fits” Different management approaches for different tasks Different types of organizations for different types of environments

8. Five configurations of organizations: Machine bureaucracy Divisional form Professional bureaucracy Simple structure – works best in small entrepreneurial orgs Adhocracy temporary by design – project teams

9. System: a complex set of relationships among inter- dependent parts or components Orgs must Continually scan environment Work with (communicate with) environment

10. Compare “addictive system” (closed): Confusion Self-centeredness Dishonesty perfectionism

11. Interdependence: Failure leads to “tragedy of the commons” (Garrett Hardin) – people with access to common resource use it for personal needs rather than needs of the whole – pollution, rain forest destruction… Interdependent division of labor

12. Organizational Goals: Goals of individuals vs. goals of organization Goals can differ across system levels

13. Processes and feedback: System as interdependent processes interacting over time Feedback – series of loops connection communication and action Feedback contains information about message and deviation from what sender intended (no 100% communication)

14. Cybernetic feedback: (“steersman”) Seeks to reestablish goals/guality levels initially established Today’s businesses need both deviation-counteracting and deviation-amplifying feedback for success

15. Openness, Order, Contingency Openness helps organizations see themselves as part of a dynamic system of intricate interdependencies and relationships Equifinality – same goal can be reached different ways

16. Contingency Theory: There is no one best way to organize All ways of organizing are not equally effective Imply need to match organization and environment

17. Implications of Systems Theory for Organizational Communications: Wheatley (New Science – 1992) No “things” only networks of interactions Information, not matter, is creative energy of the universe All living things engaged in self- renewal; orgs do this by making creative use of environment

18. Search for machinelike control by management is counterproductive “disorder” is part of natural process of order making Desire to make meaning is “strange attractor” which keeps humans in constant tendency toward self- organization

19. Senge (1990) “Learning Organizations” Systems thinking – holism, interdependence, for one to succeed, all must succeed Personal mastery – commitment by all to learning, self-reflection Flexible mental models (patterns of belief) – must understand and change mental models that guide thinking

20. Shared vision – members act in concert because they share a common vision and understand how their work helps to build on that vision Team learning – team members communicate to lead the team toward intelligent decisions, with emphasis on dialogue as key