1. CBIZ Risk & Advisory Services, LLC 1 Quality Assessments Lessons Learned/Best Practices Thomas A. Johnson, CIA November 13, 2007

2. CBIZ Risk & Advisory Services, LLP 2 Agenda  Requirement  Benefits  Attributes of a “World-Class” Internal Audit  Quality and Quality Assessment  Keys to an Effective QA  Common Observations  Leading Practices

3. CBIZ Risk & Advisory Services, LLP 3 Requirement  IIA Standard 1312- Requires an external assessment be performed by a competent and independent firm at least every 5 years.  Good ‘business practice” to provide an independent evaluation of internal audit as well as identifying potential ways to improve the process.  With Sarbanes-Oxley and other demands placed on Audit Committees and Internal Audit, a Quality Assurance Review serves to provide an assessment that the various Internal Audit responsibilities are being discharged effectively and efficiently.

4. CBIZ Risk & Advisory Services, LLP 4 Benefits  Current State of “Conformance to the Standards”.  Builds stakeholder confidence by showing management’s commitment to quality and leading practices.  Demonstrates that the Audit Committee and Internal Audit are concerned about the success of the organization’s internal controls, governance and risk management processes.

5. CBIZ Risk & Advisory Services, LLP Benefits  PCAOB Audit Standard 2 states “The external auditor may use the work of internal auditors particularly when internal auditors are in compliance with the Standards.”  Observations on benchmarking & identification of successful practices  Recommendations for improvement aimed at adding value to the organization. 5

6. CBIZ Risk & Advisory Services, LLP Benefits  Identify Expectation Gaps  Among key stakeholder expectations  Current state & desired state of performance  Recommendations aimed at adding value to the organization  Internal marketing tool strengthening credibility and promoting integrity 6

7. CBIZ Risk & Advisory Services, LLP Attributes of a “World-Class Internal Audit Activity  Empowered & Respected by Management and Board  Objective and Independent  Highly Talented  Risk Focused  Proactive  Technology Driven 7

8. CBIZ Risk & Advisory Services, LLP Empowered and Respected  Best Reporting Structure  Functionally – Audit Committee  Administratively- CEO  Respected at All Levels  Value-Added Business Advisors  “Out of the box” thinking  Provides effective resources and solutions to business challenges 8

9. CBIZ Risk & Advisory Services, LLP Objective and Independent  Seen as providing unbiased views of the organization.  Have no real or apparent conflicts of interest  Independent of the activities they audit  “No-No’s”  Designing and installing systems  Drafting of procedures 9

10. CBIZ Risk & Advisory Services, LLP Highly Talented  Highly talented professionals (certified) with unique combinations of skills & experiences  Hiring and Retention  Rotation in and out  Constantly adding value  Collectively possess the essential skills  Consideration for co-sourcing  Must commit to a program of continuous development 10

11. CBIZ Risk & Advisory Services, LLP Risk Focused  Allocates Time & Resources Based on Risk  Annual and Long Term Plans  Individual Engagements  Identifies critical risks & exposures before they become significant issues  Shares “lessons learned” across common business units and processes 11

12. CBIZ Risk & Advisory Services, LLP Proactive  Proactive, not only reactive  Right balance between protecting and enhancing shareholder value  Level of consultative support correlates with the organizations fluidity  E.g., a flat, decentralized organization likely requires significant support in analyzing business risks and transferring company-wide best practices then a highly centralized organization 12

13. CBIZ Risk & Advisory Services, LLP Technology & Process Driven  Utilizes “state-of-the-art” technology to:  Reduce Risks  Identify potential problems in nearly real time  Increase productivity  Continuously improve the control environment and communications  Be committed to a program of continuous improvement 13

14. CBIZ Risk & Advisory Services, LLP Foundation of World-Class Audit Departments  The International Standards for the Professional Practice of Internal Auditing and the Code of Ethics are the foundation for all world- class functions. 14

15. CBIZ Risk & Advisory Services, LLP Quality Components  Adherence to the Code of Ethics  Practicing in accordance with the Standards  Continued Professional Development  Audit Practice is continuous improvement oriented 15

16. CBIZ Risk & Advisory Services, LLP Quality Assurance  To Evaluate Quality- Objectively measure internal audit process  To maintain Quality- Fully commit to professional growth and development  To ensure Quality- Maintain quality assurance and improvement program 16

17. CBIZ Risk & Advisory Services, LLP Quality Standards  Internal audit must establish a quality assurance program that includes both:  Ongoing and periodic internal QA’s  External QA a minimum of once every 5 years  Failure precludes IA from using the statement “conducted in accordance with the International Standards for the Professional Practice of Internal Auditing.” 17

18. CBIZ Risk & Advisory Services, LLP Keys to an Effective QA  Understanding the Professional Practices Framework  Awareness and Implementation of the Standards  Internal audit quality programs and initiatives  Leading practices in applying the Standards 18

19. CBIZ Risk & Advisory Services, LLP Professional Practices Framework  Definition of Internal Auditing  The Code of Ethics  The Standards  Practice Advisories  Topical Index to the Practice Advisories 19

20. CBIZ Risk & Advisory Services, LLP Purpose of a Quality Assessment  Assess conformance to the Standards  Assess the effectiveness and efficiency of the internal audit activity  Identify opportunities for improvement  Improving performance  Image of the department 20

21. CBIZ Risk & Advisory Services, LLP Scope of External Assessments  Conformance with the Standards & the Code of Ethics & the IA’s charter, plan, policies, procedures and applicable laws & regulatory requirements  The expectations of the IA as expressed by the board, executive management and operational management  The integration of the IA into the governance process, including the relationships between and among the key groups involved in the process 21

22. CBIZ Risk & Advisory Services, LLP Scope (Cont’d)  Tools and techniques  Mix of knowledge, experience and disciplines within the staff, including the focus on process improvement  Determination that the internal audit activity adds value and improves the organization’s operations 22

23. CBIZ Risk & Advisory Services, LLP Areas of Focus  The Mandate of the IA Activity  The Relationship between IA & the Audit Committee  IA Reporting Lines  Staffing of Internal Audit  Obtaining & Maintaining Competency  Coordination with External Audit  Developing the Internal Audit Plan  Reporting Findings & Recommendations 23

24. CBIZ Risk & Advisory Services, LLP Areas of Focus  Follow-Up of Corrective Action  Fraud  Internal Quality Program  Sufficiency of IA Resources  Support from Senior Management  Evaluation by the Audit Committee 24

25. CBIZ Risk & Advisory Services, LLP Common Findings  Charters not current, inadequate and/or misaligned  Lacking support or sponsorship by top management  Department structure issues  Reporting lines  Alignment with the organization  Insufficient business knowledge and/or technology capabilities  Lack of a defined and documented risk assessment 25

26. CBIZ Risk & Advisory Services, LLP Common Findings  Linkage of risk assessment to plan  Impact of Sar-Box  Lack of external input to risk assessment  Audit Universe Deficiencies  Ineffective resource planning, including training  Inadequate IT Coverage  Limited use of technology  Infrequent management interaction 26

27. CBIZ Risk & Advisory Services, LLP Common Findings  Lack of Performance Measurements  Failure to Track Auditors’ Time  Inconsistent/Incomplete Work Papers  Lack of a defined and documented Quality Assurance and Improvement Program  Insufficient reporting to the Audit Committee 27

28. CBIZ Risk & Advisory Services, LLP Leading Practices  Enterprise Risk Assessment  Rigorous and coordinated approach  Assessing all risks that affect the organizations strategic & financial objectives  Risk & Control Self Assessment  Using Control Frameworks (COSO)  Effectiveness & Efficiency of Operations  Reliability of Financial Reporting  Compliance with Laws & Regulations 28

29. CBIZ Risk & Advisory Services, LLP Leading Practices  Partnering with Management  Risk Assessment & Annual Audit Planning  Long Term Audit Plans  Usually three years  Higher risk areas should be reviewed more frequently within the 3 year plan  Frequent modifications to long term plan  Developing Staff  Goal of 80 hours of training  Stretch Objectives & Performance Measures  Certification 29

30. CBIZ Risk & Advisory Services, LLP Leading Practices  Communicating More Effectively  User friendly format  Executive summary, with clear concise information and opinion  Regular reporting of issues to the Audit committee  “Marketing” IA function Brochure Intranet 30

31. CBIZ Risk & Advisory Services, LLP Leading Practices  Using Technology  Data extraction and analysis  Fraud detection/prevention  Network security assessment  Automated work-papers  Audit administration tools  Benchmarking  Performance measurements 31

32. CBIZ Risk & Advisory Services, LLP Questions ?????????????? 32

33. CBIZ Risk & Advisory Services, LLP Follow-Up Tom Johnson tomjohnson11@msn.com 330-759-0046 33