1. Robert Youker Wisdom of Teams Katzenbach & Smith Key Points Book Review by Robert Youker Key Points Book Review by Robert Youker For details of this book review, go to the asapm website.

2. Robert Youker Team vs Work Group  “A team is a small number of people with complementary skills who are committed to a common purpose, performance goals and working approach for which they hold themselves mutually accountable.”

3. Robert Youker Individualism vs. Teamwork  The culture and systems of most organizations favor individualism vs. true teamwork.  The reward and punishment systems of most organizations are biased toward individualism.

4. Robert Youker Skills Needed by Teams  1. Technical or functional expertise  2. Problem solving & decision-making skills  3. Interpersonal skills

5. Robert Youker Key Points  Teams commitment to common purpose and the performance goals.  Performance goals must be specific and grow out of statement of purpose.  Agreement to common approach.

6. Robert Youker From Work Group to Team 1. Working group (collection of individuals) 2. Pseudo-team (not integrated) 3. Potential team(trying for joint performance) 4. Real team (common approach) 5. High performance team (committed to each others personal growth)

7. Robert Youker Characteristics of Teams 1. Themes that convey meaning about basic purpose and identity 2. Enthusiasm and energy level 3. Event driven histories (stories) 4. Personal commitment Outstanding performance results

8. Robert Youker Approaches for Teambuilding 1. Establish urgency and direction 2. Select team members based on skills 3. First meetings and actions important 4. Establish clear rules of behavior 5. Seize quick performance tasks & goals 6. Challenge regularly with fresh info 7. Spend lots of time together 8. Use positive feedback & reward

9. Robert Youker Role of Team Leader 1. Keep purpose, goals and approach meaningful 2. Build commitment and confidence 3. Strengthen the mix and level of skills 4. Manage external relationships – remove obstacles 5. Create opportunities for others 6. Do real work