1. Technology and Older People: Where to Now?

2. Our Relationship to Older People and IT Working with Older People Libraries and Continuing Engagement with IT

3. Who are Older People? When we take out Saga insurance When we collect our bus pass When we say so!

4. Our Relationship Ability over age Starting point of any good learning relationship Still recognising the importance of age

5. Our Relationship Values change with age Clash of values between generations Older people have their own experiences too.

6. Working with Older People Holistic approach Jargon-free Non-judgemental Patience

7. Holistic Approach Ability vs age Challenge vs ‘fear’ Encouraging use vs viruses

8. Jargon-free Most people have very little idea of how a computer works Too many terms are easily used: hard drive, monitor Only use jargon when it is understood - even then, avoid it

9. Non-judgemental Balance between knowledge and ignorance Always reinforce new level of knowing Four stages of learning

10. Four Stages of Learning Unconscious incompetence Conscious incompetence Conscious competence Unconscious competence

11. Continuing Engagement Return on investment - recognition of role of training and mentoring Computer clubs Digital inclusion

12. Role of Trainers / Mentors Long term investment in hardware Means investment in training and mentoring A new skill for librarians - a new qualification?

13. Computer Clubs Encourages learning together Theme based Brings in new people ‘Exit strategy’ for librarians

14. Digital Inclusion Fact or fiction? Those who embrace IT leave others behind Even the excluded can benefit Digital Unite