1. Milind Dhongade dmilind@computer-home.com

2. Computer Home Group – Group Companies Penta Computing Private Limited. Software Consulting House Penta Computing Private Limited. Software Consulting House Clarion International FZE., Sharjah Marketing arm for gulf region Clarion International FZE., Sharjah Marketing arm for gulf region Computer Home Private Limited. Sale of Hardware / Software in Domestic market Computer Home Private Limited. Sale of Hardware / Software in Domestic market www.computer-home.com Real Time Services Services and Support wing of Computer Home Real Time Services Services and Support wing of Computer Home

3. Computer Home – Mission Statement Helping our customers to transform their Business Vision into Reality with State of Art Technology Solution Helping our customers to transform their Business Vision into Reality with State of Art Technology Solution www.computer-home.com

4. Catalyst™ Smart Desk Manager Version 1.2 Catalyst SmartDesk Manager www.computer-home.com

5. Used in conjunction with Acer’s CiRIMS Fully Web based software Role based users definition (Administrartor,Engineer,Logistics,Reception) Desired Work Flows are implemented User friendly Application Improves operational efficiency drastically Effective Reports for monitoring Export facility in Excel format Automated daily back up Powerful Management Tool for Service Center Catalyst SmartDesk Manager www.computer-home.com

6. Catalyst SmartDesk Manager Process starts once Call is accepted in CIRIMS www.computer-home.com

7. Catalyst SmartDesk Manager Go to show details (SD) page

8. Catalyst SmartDesk Manager Save the desired Case ID in HTML format on PC www.computer-home.com

9. Catalyst SmartDesk Manager Run the import utility of SmartDesk Manager to get all case details of customer www.computer-home.com

10. Catalyst SmartDesk Manager Data Imported gets stored in SmartDesk and the call gets displayed in red color, as new call is displayed in red color. Now this has to be allocated to concerned engineer for further action. www.computer-home.com

11. Catalyst SmartDesk Manager www.computer-home.com You can print the job card or call slip with all relevant details of customer and call. This will be handed over to customer and ask him to get this at the time of delivery after repairs.

12. Catalyst SmartDesk Manager www.computer-home.com This is how the Job Card printing looks like …..

13. Catalyst SmartDesk Manager Based on testing of Laptop, one needs to update the information in SmartDesk for parts ordered, parts received or call closed. Parallely CiRIMS also needs to be updated. Depending on the status call list gets displayed in various color codes. www.computer-home.com

14. Catalyst SmartDesk Manager With different color coding, one can get the status of total calls in one screen. Corrective actions can be taken immediately. Various filters can be applied to get selective information at a glance. www.computer-home.com

15. Catalyst SmartDesk Manager www.computer-home.com Once the replacement part is received, it automatically goes to Fault Tag List. Fault Tags can be printed directly from system for the faulty parts which are to be sent to Acer with required details. We can accurately trace the faulty parts.

16. Catalyst SmartDesk Manager www.computer-home.com This is how Fault Tags printing happens !

17. Management Reports available - Based on Customer name - Based on Model Number - Based on Sr. No. of laptop - Based on Part number ordered - Based on Call Received date - Based on Call Closed date - Based on Case ID - Based on Job Card number - Based on Fault Tag number - Based on RMA number Catalyst SmartDesk Manager www.computer-home.com

18. Billing Module - Generate list of calls done for the month - Generate all the details required for Acer Bill - Generate final Bill to be sent to Acer - No mistakes in Billing as it is all Automatic Catalyst SmartDesk Manager www.computer-home.com

19. Benefits : 100% Accuracy – Avoids manual mistakes 70% Time Savings during life cycle of service call management. Special feature – Automatic daily back- up, at desired location, with Email confirmation to the owner. Catalyst SmartDesk Manager www.computer-home.com

20. For more Details – Contact Milind Dhongade Computer Home Pvt. Ltd. 562, Vrundavan Society, Navi Peth, Near Mhatre Bridge, Pune 411 030. Maharashtra – India. Ph. + 91 20 24327328, 9, 32544448 Mobile 91 98 220 25175 dmilind@computer-home.com Vishwas Kulkarni Mobile 91 98 223 90485 kvish@computer-home.com Catalyst SmartDesk Manager www.computer-home.com

21. Computer Home WE ENJOY CHALLANGES Do visit us at : www.computer-home.com www.computer-home.com