2. How is IT workload viewed? A. Independent collection of resource consuming activities. B. IT unilateral decisions to fit IT view of needs. C. First In-First Out by request. D. Fixed resource allocation to each business area. E. Projects aligned with institutional strategy and objectives.

7. Financial 29% Exec Steering 7% Academic 22% IT Sponsored 26% Exec V.P. 7% Student Services 7% Athletics 2% Portfolio by Sponsor

8. Faculty 36% Staff 31% Student 32% Portfolio by Audience Served

9. Financial 29% Exec Steering 7% Academic 22% IT Sponsored 26% Exec V.P. 7% Stdnt Srvs. 7% Athletics 2% Portfolio by Sponsor Staff 31% Student 32% Portfolio by Audience Served Faculty 36%

10. Investment Portfolio Boston College Information Technology Customer and Sponsor Demand Manager Opportunities IT Executive Steering Committee Senior IT Management Team Investment Proposal IT Resources Team IT Initiatives Maintenance Project Initiation Process