1. IMS 6485: Electronic Government 1 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Topics Share of the Economy & Social Objectives of Govt. No Competition & Bureaucratic Motivations Staffing for eGovernment eGovernment Benefits Wasted Money Privacy vs. Efficiency Redesigning Government e-Democracy

2. IMS 6485: Electronic Government 2 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Government Issues in the Value Chain? Where do these topics fall?

3. IMS 6485: Electronic Government 3 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Share of the Economy & Social Objectives of Govt. What are the economic reasons for having governments? Size of Governments –Personal consumption $7.7 trillion of $11 trillion economy (2005) –Government spending $5.1 trillion of a $14 trillion GDP economy in 2008 (transfer payments provide some double counting) Federal: $2.9 trillion State: $1.2 trillion Local: $1.5 trillion

4. IMS 6485: Electronic Government 4 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Stages of eGovernment Providing information Interaction (communication) Transaction processing Transformation of government

5. IMS 6485: Electronic Government 5 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU No Competition & Bureaucratic Motivations Risk/reward for innovation in the private and public sectors –Gore, Al. Reinventing Government: Creating a Government that Works Better and Costs Less. Three Rivers Press, 1993. Historical experience of having a champion for innovative projects –Ignores the risk –Visionary

6. IMS 6485: Electronic Government 6 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Staffing for eGovernment Development Operation Difficulty firing nonperforming employees The role of consultants –EDS –Implications for you –Government IT as a career path

7. IMS 6485: Electronic Government 7 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU eGovernment Benefits Reduced costs Improved effectiveness –How should effectiveness be defined? Reduced corruption

8. IMS 6485: Electronic Government 8 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Wasted Money Systems that didn’t work out What accounts for these?

9. IMS 6485: Electronic Government 9 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Privacy vs. Efficiency Statutory authority to collect personal information Requirements to protect privacy Privacy vs. Convenience –ePass –FL DL photos Vulnerability of gov’t. information

10. IMS 6485: Electronic Government 10 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Redesigning Government Government structures are created along two dimensions –Level of government (national, state, county, local) –Function (education, building codes, defense, etc.) Citizen tasks may not align with government structures –Different jurisdictions –Different functional focus w/ impact on same transaction E.g., Building permit jurisdictions E.g., Higher education benefits

11. IMS 6485: Electronic Government 11 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Redesigning Government (cont.) The "citizen-centered perspective" is shorthand for the good point—so far largely ignored in e-government design—that setting up new electronic systems only to mimic the old offline ones is a bit of a waste of time. p. 6 A good e-government scheme starts off from the citizen's eye view, not the bureaucrat's one. p. 6

12. IMS 6485: Electronic Government 12 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Redesigning Government (cont.) The Florida Building Permit case –West, L. A. Florida's Marine Resource Information System: A Geographic Decision Support System. Government Information Quarterly 16, 1 (1999), 47-62. –West, L. A., & Hess, T. J. Metadata as a Knowledge Management Tool: Supporting Intelligent Agent and End-User Access to Spatial Data. Decision Support Systems 32, 3 (January 2002), 247-264.

13. IMS 6485: Electronic Government 13 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU Redesigning Government (cont.) But so far, governments have mostly been using technology for projects where public support is likely to be strong and opposition low… Few have even started to tackle the really big task: reshaping government in order to take advantage of the immense possibilities that technology now permits. p. 10

14. IMS 6485: Electronic Government 14 Dr. Lawrence West, MIS Dept., University of Central Florida LWEST@BUS.UCF.EDU e-Democracy What have been the lessons of the 2008 US presidential election? What have the Democrats done differently after winning the election? What are the incentives and disincentives for citizens to become involved in government? –How does technology change this structure?