1. Delivered By :In Partnership With : Presented By BG (NS) Winston Toh Senior Vice President / General Manager ST Electronics (e-Services) Pte Ltd

2. Scope iServe - Key Features Provision of Finance and Accounting Services Quality Assurance VCF Funding Scheme

3. The Integrated Shared Services for Excellence iServe - Key Features Provide a comprehensive suite of finance and accounting services Available to Charities, IPCs and National Sports Associations under NCSS, MOH and SSC Charities and IPCs from other sectors are encouraged to participate Three-year pilot project commencing from 1 Oct 2009 Supported by VCF Funding iServe - Key Features

4. Scope iServe - Key Features Provision of Finance and Accounting Services Quality Assurance VCF Funding Scheme

5. website: www.iserve.sg Shared Services Delivery Centre Accounting Software / System Shared Services Delivery Structure Front Office Mid Office Back Office Provision of Finance and Accounting Services

6. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

7. Accounts Payable Matching of invoices / PO / GR Paying within payment terms Posting of expenses Monitoring payables aging Matching of invoices / PO / GR Paying within payment terms Posting of expenses Monitoring payables aging Supplier Payment Reimbursing employees for official claims Reimbursing employee benefits claims Posting of expenses Reimbursing employees for official claims Reimbursing employee benefits claims Posting of expenses Reimburse -ment Issuing approved cash amount to designated individuals Clearing advance account balances Posting of expenses Issuing approved cash amount to designated individuals Clearing advance account balances Posting of expenses Cash Advance Monitoring petty cash float Topping up of petty cash Posting of expenses Monitoring petty cash float Topping up of petty cash Posting of expenses Petty Cash

8. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

9. Accounts Receivable Creating receivable transactions via ad-hoc / recurring bills Monitoring outstanding bills Sending reminders Creating receivable transactions via ad-hoc / recurring bills Monitoring outstanding bills Sending reminders Managing collections: Cash / Cheque / Electronic Generating receipts & Statement of Accounts Posting of income Performing bank reconciliation Managing collections: Cash / Cheque / Electronic Generating receipts & Statement of Accounts Posting of income Performing bank reconciliation Monitoring receivables aging Sending letter of demand Processing write-off Monitoring receivables aging Sending letter of demand Processing write-off CollectionsCollections Arrears Management BillingBilling

10. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

11. Asset Management Verifying data in purchase order & invoice Capturing asset details Generating asset identification tag Posting to general ledger Verifying data in purchase order & invoice Capturing asset details Generating asset identification tag Posting to general ledger AcquisitionAcquisition Scheduling and initiating organisation for annual stocktake & inspection Maintaining Fixed Asset Register (FAR) Provision for depreciation Posting to general ledger Scheduling and initiating organisation for annual stocktake & inspection Maintaining Fixed Asset Register (FAR) Provision for depreciation Posting to general ledger ManagementManagement Recording changes in location of asset Updating FAR Recording changes in location of asset Updating FAR TransferTransfer Updating of record Posting of sales proceeds Computing gain/loss from disposal Posting to general ledger Updating of record Posting of sales proceeds Computing gain/loss from disposal Posting to general ledger DisposalDisposal

12. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

13. Interest receivables Provisions Accrual Amortisation for grants Depreciation for non-current assets Ad hoc adjustments Journal Adjustments Provision of Finance and Accounting Services Journal Adjustment

14. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

15. Financial & Management Reports IPC Return of tax-deductible donations Return of tax-deductible receipts issued for the period (General return) Return of tax-deductible receipts issued for the period (Building/Specific Return) Quarterly GST submission IPC Return of tax-deductible donations Return of tax-deductible receipts issued for the period (General return) Return of tax-deductible receipts issued for the period (Building/Specific Return) Quarterly GST submission Statement of expenditure reporting for funded program /event / project Balance sheet schedule Aging reports for payables and receivables Fixed asset register Statement of expenditure reporting for funded program /event / project Balance sheet schedule Aging reports for payables and receivables Fixed asset register Statement of financial position Statement of income Statement of cash flows Trial balance Budget-variance reports Statement of financial position Statement of income Statement of cash flows Trial balance Budget-variance reports Financial Reports (Monthly) Statutory Reports (Annual / Quarterly) Management Reports (Monthly)

16. Accounts Payable Accounts Receivable Asset Management Journal Adjustment Financial and Management Reports Audit Management Provision of Finance and Accounting Services

17. Contact point between auditors & Organisations Coordinates audit schedules Contact point between auditors & Organisations Coordinates audit schedules Annual financial statements Other supporting documents Annual financial statements Other supporting documents Assist Organisations with drafting responses to auditor’s observations Journal Adjustments Provision of Finance and Accounting Services Audit Management Audit Liaison Document Provision Audit Response Follow Up

18. Scope iServe - Key Features Provision of Finance and Accounting Services Quality Assurance VCF Funding Scheme

19. System Checks / Sampling Checks  Maintenance of Vendor Records  Maintenance of Customer Records  Maintenance of Approving Signatories & Financial Limits  Maintenance of Vendor Records  Maintenance of Customer Records  Maintenance of Approving Signatories & Financial Limits  Financial Statements  Statutory Reports  Management Reports  Budgetary Reports  Bank Reconciliation  Response to audit queries  Financial Statements  Statutory Reports  Management Reports  Budgetary Reports  Bank Reconciliation  Response to audit queries  Payable transactions  Collections  GL Adjustments  Payable transactions  Collections  GL Adjustments  Billing  Fixed Asset Register  Billing  Fixed Asset Register Quality Assurance Segregation of Duties 2-key Checks Review by Accountants ISO certification / Check lists / Standard Operating Procedures Compliance With Code Of Governance and other regulatory requirements Comprehensive Quality Assurance Framework

20. EFFICIENCY GOVERNANCE Tangible Benefits Quality Assurance ERP Based Accounting Software E-Enabled Solutions Reliable System Platform Effective and Efficient Processes Processes with Enhanced Controls Enhanced Accountability Effective Checks & Internal Controls Streamlined & Defined Workflows / Procedures

21. What We Provide Quality Assurance Excellence in Financial Services Enhanced Governance Continuous Improvement of Processes Professional Administrative Functions

22. Scope iServe - Key Features Provision of Finance and Accounting Services Quality Assurance VCF Funding Scheme

23. Aims to enhance governance and management capabilities and improve organisational efficiency of Charities iServe is an approved project co-funded by VCF. The funding available is known as Shared Services Grant All exempt, registered charities and/ or Institutions of a Public Character (IPCs) are eligible to apply for the Shared Services Grant VWOs-Charities Capability Fund (VCF) VCF Funding Scheme

24. Sign Up Period VCF Funding Scheme Shared Services Grant Structure 1 Oct 2009 - 30 Sept 2010 1 Oct 2010 - 30 Sept 2011 1 Oct 2011 - 30 Sept 2012 Subsidised at 75% of Monthly Charge Subsidised at 50% of Monthly Charge Subsidised at 25% of Monthly Charge Subsidy Percentage

25. Charging Model VCF Funding Scheme “Pay as You Use” (Transactional volume-based) “Pay as You Use” (Transactional volume-based) Monthly invoicing for full amount Monthly invoicing for full amount Subsidised amount to be reimbursed from VCF Subsidised amount to be reimbursed from VCF

26. Available as Optional Services Add-on to Finance & Accounting Base Services VCF subsidy available Beyond Financial Services VCF Funding Scheme Optional

27. Our Partnership With Charities VCF Funding Scheme

28. Delivered By ST Electronics (e-Services) We Are Multi Functional! Accounts Management Accounts Payable Accounts Receivable Reporting & Support Services Financial System Training Accounts Management Accounts Payable Accounts Receivable Reporting & Support Services Financial System Training Financial Services Delivered By ST Electronics (e-Services) Payroll & Claims Benefits & Compensation NSmen Allowances & Make-Up Pay Claims Staff Welfare Progs & Amenities Family Support & Devt Progs Overseas Travel Payroll & Claims Benefits & Compensation NSmen Allowances & Make-Up Pay Claims Staff Welfare Progs & Amenities Family Support & Devt Progs Overseas Travel HR Services Organisational Training Competency Development Training Training / Education Consultancy Continuing Education Programs Language Training Career Transition Organisational Training Competency Development Training Training / Education Consultancy Continuing Education Programs Language Training Career Transition Training & Education Services Mass Registration Mass Enrolment Event Management Document Management Identity Doc/Passes Production Mass Registration Mass Enrolment Event Management Document Management Identity Doc/Passes Production Admin Services

29. Delivering Positive Experience