1. SIEC-ISBE 86th International Conference in Helsinki, Finland August 3 through August 8, 2014 or August 3 through August 6, 2014

3. SERVICE DESIGN Conference five days Three days option from Sunday to Wednesday Conference registration latest 1.6.2014 More information at our website www.siec.yhdistysavain.fi

5. Tentative Program for Delegates 3.8.2014 Sunday Executive MeetingHotel Ava Board MeetingHotel Ava Net. com and Ped. Com MeetingsHotel Ava RegistrationHotel Ava and Hotel Scandic Paasi First timers Meeting Get togetherHelsinki Business College

7. 4.8.2014 Monday 9.00 – 9.30 Registration and coffeeARCADA 9.30 Opening Ceremony, 10.15 - Keynote Speakers 11.15 - Keynote speaker, prof. Dr Satu Miettinen Service Design 13.00 - Keynote speaker 14.00 - 1 st Assembly of Delegates 15.00 -17.00 City sightseeing tour, City hall, Dinner

9. 5.8. 2014 Tuesday Workshops, Seminars, Presentations Walk and Talk, networking program Workshops, Seminars, Presentations Arabia Ceramics Factory visit Dinner

11. 6.8.2014 Wednesday Workshops, Seminars, Presentations Walk and Talk, Networking Program Workshops, Seminars, Presentations Evening free, Chapter meetings

13. 7.8.2014 Thursday, Cultural Day Tour to Fiskars Village, Center of Art and Design or Porvoo Old Town Fiskars sightseeing tour – Company presentation at FiskarsForum – Visit to designshops and workshops, see more www.fiskarsvillage.fi www.fiskarsvillage.fi Old Porvoo, see more www.visitporvoo.fiwww.visitporvoo.fi – Porvoo Campus of HAAGA-HELIA University of Applied Sciences Evening free

15. 8.8. 2014 Friday 8.30 Keynote Speakers 11.00 2nd Assembly of Delegates Free Afternoon (Board meeting, Ped. com and Net com meetings, Executive meeting) 19.30 GaladinnerHelsinki Congress Paasitorni

17. Accompanying Persons Program 3.8.2014 Sunday RegistrationHotel Ava and Hotel Paasi First timers Meeting Get togetherHelsinki Business College

19. 4.8.2014 Monday 9.00 – 9.30 Registration and coffeeARCADA 9.30 Opening Ceremony, 10.15 - Keynote Speakers 11.15 - Keynote speaker, prof. Dr Satu Miettinen Service Design 13.00 - Accompanying persons info 14.00 - Tour of Arcada school premises 15.00 -17.00 City sightseeing tour, City hall, Dinner

21. 5.8. Tuesday Ateneum Art Museum Narinkkasquare Kumpula Botanic garden Museum of Technology Factory Visit to Arabia Ceramics Factory Dinner

23. 6.8. Wednesday Market Square Suomenlinna Sea Fortress, World Heritage Site Company Visits: Marimekko and Artek (www.artek.fi), Academic Bookstore Walking and shopping at Esplanadi area free evening, Chapter Meetings

25. 7.8. Thursday Cultural Day Excursions to Fiskars Village, Center of Art and Design or Porvoo town, Porvoo old Town, Haaga-Helia University of applied sciences, Free evening

27. 8.8. Friday Finnish Nature Centre Haltia, Nuuksio National Park Heureka The Finnish Science Centre Finnish Aviation Museum Free afternoon Gala Dinner at Helsinki Congress Paasitorni

29. Accommodation Hotel Paasi (http://www.scandichotels.fi/Hotels/Suomi/Helsinki/Paasi/)http://www.scandichotels.fi/Hotels/Suomi/Helsinki/Paasi/ – Single room 129 € inkl. Breakfast – Double room 139 € inkl. Breakfast – These Prices latest 18.7.2014 – Use Reservation code ARC030814

31. Scandic Paasi Hotel Hotel: Scandic Paasi Address:Paasivuorenkatu 5 b, 00530 Helsinki, Finland Phone +358 9 2311 700 E-mailpaasi@scandichotels.compaasi@scandichotels.com

33. Hotel Ava Hotel Ava (all Prices inkl Breakfast) – Single room 77,50 EUR / Room / Night (Mon-Fri) and 58,50 EUR / Room / Night (Fri-Mon) Double Room 100,00 EUR / Room / Night (Mon- Fri) and 76,00 EUR / Room / Night (Fri-Mon) – Single Studio room 87,50 EUR / Room / Night (Mon-Fri) and 70,50 EUR / Room / Night (Fri-Mon)

35. Hotel Ava www.ava.fiwww.ava.fi Double Studio Room 106,00 EUR / Room / Night (Mon-Fri) and 88,00 EUR / Room/ Night (Fri-Mon) Two Room Apartment for 4 Persons 162,00 EUR / Apartment / Night (Mon-Fri) and 133,00 EUR / Apartment / Night (Fri-Mon) Three Room Apartment for 6 Persons 214,00 EUR / Apartment / Night (Mon-Fri) and 184,00 EUR / Apartment / Night (Fri-Mon)

37. Hotel AVA Hotel:HOTELLI AVA Address:Karstulantie 6 FIN-00550 HELSINKI Phone+358 9 774 751 fax. +358 9 730 090 email: varaukset@ava.fi http://www.ava.fi http://www.ava.fi

38. Hotel Ava Reservation latest 3.6.2014 Mention SIEC by reservation

39. SERVICE DESIGN Conference Fee 675 € Three days option 450 € Accompanying Persons 675 € Conference registration latest Sun 1.6.2014 www.siec.yhdistysavain.fi

40. Pre and Post Tours Pre Tours – St. Petersburg, Russia 1.-3.8. ca. 500 € – Stockholm, Sweden 1.-3.8. ca. 250 € Post Tours – Tallinn, Estonia 9.8. ca. 50 € – Rovaniemi, Finland 9.-11.8. ca. 500 €

41. More information from Liisa Sjöblom Liisa.sjoblom@pp.inet.fi Phone +358 44 556 6622 www.siec.yhdistysavain.fi www.visithelsinki.fi

42. WELCOME TO HELSINKI !