1. Refund Process for Special Postage Payment Systems (SPPS)

2. SPPS Refund Process  How are refunds requested?  Who authorizes/denies refunds?  How are requests tracked?  What is the necessary documentation?  What is the timeline?  What about other refunds?

3. How are refunds requested? Mailers will forward to the SPPS Refunds email address :  a written refund request  with all supporting documentation SPPSRefunds@usps.gov

4. Who authorizes/denies refunds requests? Refunds are authorized or denied by:  District Manager for district managed Manifest Mailing Systems (MMS)  Manager Business Mailer Support – all other special postage payment systems OPeVSMMS PRSAMSPDWA CVAR/COM CVAR/COM

5. How are requests tracked? A tracking number will be assigned to all SPPS refund requests when they are received  Complete requests will be forwarded to:  the appropriate manager, BME for District authorized SPPS  the BMS Analyst for BMS systems  Requests that are incomplete will be returned to the mailer for additional information

6. What is the necessary documentation?  Detailed description of the issue  Dollar amount of the request  The number of pieces affected  Date the system or procedural failure occurred  Mailer’s Tax Identification Number (TIN)  Corrective action to prevent recurrence  Other pertinent information  Postage statements  Qualification Reports  SPPS supporting documents, etc.

7. What is the Timeline?  Refunds will be expected to be completed within 30 days after receipt unless additional information is requested  If additional information is requested the completion date may be extended for an additional 30 days

8. What about other refunds?  Refunds for Meter Postage, Value Added Refunds or other Non-Postage Payment Systems Issues MUST NOT be sent under this process  Appeals for MERLIN should not be sent under this process, but directed to PCSC  Current processes outlined in the DMM

9. QUESTIONS ?