1. Prepared by Connie Ji 04Feb,2013 How to Read Fare Notes of Lufthansa Product 04Feb,2013

2. Prepared by Connie Ji 04Feb,2013 Seite 1  Fare Layout Introduction (i.e. CN-EU fare)  Fare Notes Reading (i.e. ELNNBB, PVG-FRA)  Penalty (i.e. TLNCBB, PVG-FRA)  Applicable OW Fare (esp. When refund calculation)  Q&A Contents

3. Prepared by Connie Ji 04Feb,2013 Seite 2 Fare Layout Introduction One way Round trip Currency Booking class

4. Prepared by Connie Ji 04Feb,2013 Seite 3 Fare Layout Introduction

5. Prepared by Connie Ji 04Feb,2013 Seite 4  Fare Layout Introduction (i.e. CN-EU fare)  Fare Notes Reading (i.e. ELNNBB PVG-FRA)  Penalty (i.e. T/class)  Applicable OW Fare (esp. When refund calculation)  Q&A Contents

6. Prepared by Connie Ji 04Feb,2013 Seite 5  实例解读 04FEB13**04FEB13/LH SHAFRA/NSP;EH/TPM 5495/MPM 7728 06 ELNNBB 4350 E NRF S01NOV 31MAY+ + + 12M M 07 TLNCBB 5000 T NRF S01NOV 31MAY+ + + 12M M 08 SLNCBB 5750 S NRF S01NOV 31MAY+ + + 12M M Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

7. Prepared by Connie Ji 04Feb,2013 Seite 6 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA) RU.RULE APPLICATION --- 规则适用范围 RESTRICTED ECONOMY FARE FROM CHINA TO EUROPE  APPLICATION  AREA （地区） THESE FARES APPLY FROM CHINA TO EUROPE. （从中国至欧洲）  CLASS OF SERVICE （舱位） CAPACITY LIMITATIONS （有限空位开放） THE CARRIER SHALL LIMIT THE NUMBER OF PASSENGERS CARRIED ON ANY ONE FLIGHT AT FARES GOVERNED BY THIS RULE AND SUCH FARES WILL NOT NECESSARILY BE AVAILABLE ON ALL FLIGHTS. THE NUMBER OF SEATS WHICH THE CARRIER SHALL MAKE AVAILABLE ON A GIVEN FLIGHT WILL BE DETERMINED BY THE CARRIERS BEST JUDGMENT  OTHER CONDITIONS MILEAGE UPGRADE PERMITTED FOR BOOKING CLASSES B/Y/D/C/J. FOR FURTHER BOOKING CLASSES AND CONDITIONS CONTACT CARRIER FOR DETAILS.  THESE FARES APPLY FOR ECONOMY CLASS SERVICE. （经济舱）

8. Prepared by Connie Ji 04Feb,2013 Seite 7 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

9. Prepared by Connie Ji 04Feb,2013 Seite 8 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

10. Prepared by Connie Ji 04Feb,2013 Seite 9 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

11. Prepared by Connie Ji 04Feb,2013 Seite 10 IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN XMN/CAN AND HKG IF THE FARE COMPONENT INCLUDES TRAVEL BETWEEN AREA 3 AND EUROPE IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN CHINA IF THE FARE COMPONENT INCLUDES TRAVEL WITHIN EUROPE Ti Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA) FL.FLT APPLICATION 适用航线

12. Prepared by Connie Ji 04Feb,2013 Seite 11 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)  CD.CHILD DISCOUNTS 儿童折扣

13. Prepared by Connie Ji 04Feb,2013 Seite 12 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

14. Prepared by Connie Ji 04Feb,2013 Seite 13 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

15. Prepared by Connie Ji 04Feb,2013 Seite 14 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)  PE.PENALTIES 罚金

16. Prepared by Connie Ji 04Feb,2013 Seite 15 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)  PE.PENALTIES 罚金

17. Prepared by Connie Ji 04Feb,2013 Seite 16 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

18. Prepared by Connie Ji 04Feb,2013 Seite 17 Fare Notes Reading (Fare Basis ELNNBB, PVG-FRA)

19. Prepared by Connie Ji 04Feb,2013 Seite 18  Fare Layout Introduction (i.e. CN-EU fare)  Fare Notes Reading (i.e. ELNNBB, PVG-FRA)  Penalty (i.e. TLNCBB, PVG-FRA)  Applicable OW Fare (esp. When refund calculation)  Q&A Contents

20. Prepared by Connie Ji 04Feb,2013 Seite 19 Penalty (i.e. TLNCBB, PVG-FRA)

21. Prepared by Connie Ji 04Feb,2013 Seite 20 Penalty (i.e. TLNCBB, PVG-FRA)  让我们来看看 TLNCBB 的 Penalty 规定：

22. Prepared by Connie Ji 04Feb,2013 Seite 21 Penalty (i.e. TLNCBB, PVG-FRA)

23. Prepared by Connie Ji 04Feb,2013 Seite 22 Penalty (i.e. TLNCBB, PVG-FRA)

24. Prepared by Connie Ji 04Feb,2013 Seite 23 Penalty (i.e. TLNCBB, PVG-FRA)  AFTER DEPARTURE 起飞后（指机票已部分使用）  举例中的这个 FARE/TLNCBB 的规则与 BEFORE DEPARTURE 起飞前一 致。 Non refundable Remain non- refundable EUR120 或更改部分最高收费 Within 24hr reissue/MCO (before departure of original flt) 原定航班起飞前更改完毕 O&D remain same 改一次，收一次 CHD ?/INF ?

25. Prepared by Connie Ji 04Feb,2013 Seite 24  Fare Layout Introduction (i.e. CN-EU fare)  Fare Notes Reading (i.e. ELNNBB, PVG-FRA)  Penalty (i.e. TLNCBB, PVG-FRA)  Applicable OW Fare (esp. When refund calculation)  Q&A Contents

26. Prepared by Connie Ji 04Feb,2013 Seite 25 HKG XFRA LH D 13MAY DRFHK PAR LH D 13MAY DRFHK XFRA LH D 21MAY DRFHK HKG LH D 21MAY DRFHK HKD 37840 CNY 30460 去程 HKG-FRA-PAR 已使用，退回程。 Note: DRFHK 退票费 EUR240 Partially Used ticket DRFHKOW? CFFHKOW? J22OW? J77OW? Applicable OW fare Which fare to Choose? Result Applicable OW Fare (esp. When refund calculation)

27. Prepared by Connie Ji 04Feb,2013 Seite 26 Applicable OW Fare (esp. When refund calculation) 让我们先来看看 DRFHKOW 在 RU 项中有如下细则： FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE. 所以不可在退票时追溯使用！ 让我们再来看看 CFFHKOW 在 RU 项中也有如下细则： FARES ONLY APPLY IF PURCHASED BEFORE DEPARTURE. 所以也不可以追溯使用！ 让我们最后看看 J22OW 在 RU 项中没有如下细则 所以可在退票时使用！ Paid Fare: HKD37840 (DRFHK) OW Fare: HKD36680 (J22OW) --------------------------------------------------------- Remain Fare: HKD 1160 (equal CNY940) 这是可以退的 fare 吗？ CXL Fee: EUR 240 (equal CNY2036) ---------------------------------------------------------- Rest amount: CNY -1096 ( 所以不足的部分还要用剩余的税金补足）

28. Prepared by Connie Ji 04Feb,2013 Seite 27  Fare Layout Introduction (i.e. CN-EU fare)  Fare Notes Reading (i.e. ELNNBB, PVG-FRA)  Penalty (i.e. TLNCBB, PVG-FRA)  Applicable OW Fare (esp. When refund calculation)  Q&A Contents

29. Prepared by Connie Ji 04Feb,2013 Seite 28  请根据 fare note 来退票 / 改票. 因为 fare note 是实时更新的，一切以电脑中的 fare note 为准。 尤其注意 Penalty 的变化。  有任何不清楚 / 不确定的问题，请及时联系代理人热线。  任何逾越 fare note 规定的改动，必须得到销售授权，否则会有 ADM 产生！ How to Read Fare Note?