1. DEPENDENT ELIGIBILITY AUDITS Audit Process Tony M. Schy, Partner Chapman Kelly, Inc. 812-285-8960 www.chapmankelly.com

2. The Process Planning Amnesty Verification Grace Period Service & Support Ongoing Audit

3. Amnesty Phase  Primary Amnesty Letter  Purpose  Rules of Eligibility  Who is Enrolled  Questions & Instructions  Reminder Letter (if required response)  Term Confirmations  30 Days

4. Verification Phase  Primary Verification Letter  Purpose  Rules of Eligibility  Who is Enrolled  Required Documents  Questions & Instructions  Reminder Letter  Final Reminder Letter  60 Days

5. Grace Period  Not Published; Not Endless  Last Chance Communications  Dealing with Non-Responders  Stragglers  Appeals  30-60 days

6. Customer Service  Link between communications & calls  Multiple sources of support  People/Groups  Electronic Sources  FAQs