1. People & Work in 2040 Jefferson Huang Claremont McKenna College South Bay Cities Council of Governments Annual General Assembly February 25, 2011

2. How Can We Predict to 2040? 29 Years into the Future: World Changing Faster than Ever People Aren’t Even Born Yet The Digital Age Continues Population Demographics Resources “Past Performance is Not a Guarantee of Future Performance” 20112040

3. The Next Five Years Technological Innovation Continues The Digital Natives Enter the Workforce Age Lag Occurs in the Workplace Customers’ Expectations Shift The WorkPLACE Changes

4. 2016 and Beyond The Global Workforce is Coming: Outsourcing Continues People Working Globally Language Issues & Technological Solutions Global Education

5. 2016 and Beyond King Abdullah University of Science & Technology (KAUST), Saudi Arabia National University of Singapore (NUS) Education City, Qatar

6. The Digital Change Will Lead to Greater Freedom of Expression Will Empower Repressed People and Tie Them Together Will Foster Greater Transparency & Disclosure The Digital Natives will be Replaced by Subsequent Generations with Different Expectations

7. 2021 and Beyond: Population & Resource Demographics Rapid Population Growth is Frightening, Especially in Developing Nations Resource Concerns: Food and Water Resource Concerns: Energy, Materials, and Sustainability Africa will be Central to All of This

8. The Need to Re-engineer Forward Thinking in Employees is Critical A Culture Where Ideas can Flow Up Financial Analysis is Important How People Fit into the Re-engineered Organization: Keeping Staff Skills in Front of Demand – Education Some People Will Not Be Able to Make the Change: Then What? Possibility of Age Discrimination Claims is Likely to Escalate

9. Rewards for Successful Organizations Professor Noriaki Kano’s Model of Customer Satisfaction

10. For Reading & Further Reflection

11. Digital Nation: Life on the Virtual Frontier (2010) Special Report: China Storms Africa By Richard Behar June 1, 2008

12. Jeff Huang jhuang@cmc.edu