1. Involvement: The key link between PPI, Equality and Human Rights Paula Walters Director NHS CEHR

2. ‘Decisions are made by those who show up’ President Bartlett, Series 1 The West Wing

3. What I will cover The role of CEHR Brief overview of the Equality Bill What I feel are the connections between PPI and the Equality Duties & Human Rights

4. The NHS Centre for Equality and Human Rights “Supporting NHS Wales to provide quality healthcare services that meet the different needs of people and tackles inequality" National strategic resource for building capacity and capability to mainstream and promote equality and human rights across NHS Wales.

5. Equality Legislation: Where are we now? 3 positive Public Sector Duties to promote Race, Disability and Gender Equality Anti-discrimination legislation providing protection in employment and service delivery Human Rights Act 1998

6. What will the Equality Bill mean? Possible Duty on public sector to tackle socio-economic inequality The Public Sector Equality Duty ‘…consider the needs of diverse groups in the community when designing & delivering public services so that people get fair opportunities and better public services’.

7. The Equality Bill will provide protection on grounds of Race Gender Disability Age Sexual orientation Religion / belief Pregnancy & maternity Gender re- assignment

8. Other areas of the Equality Bill for public bodies Use public procurement to improve equality Ban age discrimination outside the workplace Introduce gender pay and equality reports Extend the scope of positive action Strengthen the powers of Employment Tribunals Protect carers from discrimination Offer new protection for breast feeding mothers Strengthen protection from discrimination for disabled people

9. What does PPI, Equality and Human Rights expect from us? Citizens at the heart of policy and decision- making Relationship building – not one-off exercises Active involvement – not passive consultation or fait accompli Promotion of equality of opportunity in involvement Having a strategic plan of action

10. What does PPI, Equality and Human Rights expect from us? Managing public expectations Reflect the economic climate Use a range of evidence to develop learning in organisations Accessible engagement methods Building trust and confidence Openess and accountability

11. The importance of being trustworthy ‘Whether we’re selling a political message or a packet of cereal, everyone in the communications business is now faced with a fundamental decline in trust. … You can have all the facts and figures, all the supporting evidence, all the endorsement you want, but if you don’t command trust, you won’t get anywhere. ( Cont’d …)

12. The importance of being trustworthy And trust, of course is the one thing that can’t be built in a one-off spate of advertising. Trust is built over the long-term, on the basis not of communication but of action. And then again, trust, once established, can be lost in an instant – one ill-judged remark and it’s gone forever.’ Neil Fitzgerald, Chairman, Unilever, Address to the Advertising Association, 2001

13. It’s not just what you do it’s the way that you do it! Equality Impact Assessment 7 step engagement process Partnership working Pooling our expertise Pooling our resources Reducing the burden on people we depend on talking to us

14. Demonstrating the promotion of equality in involvement Equality Scheme Equality Data PPI

15. ‘It is in the spirit of Andrew Jackson that I, from time to time, ask senior staff to have face-to-face meetings with those people representing organisations who have a difficult time getting our attention. I know the more jaded among you, see this as something rather beneath you. But I assure you that listening to the voices of passionate Americans is beneath no one, and surely not the peoples’ servants.’ Leo McGarry, Chief of Staff, West Wing, Series 1

16. And finally…. Consider: When was the last time you and/or your senior managers met with an individual or organisation that doesn’t normally get an audience with you?

17. Diolch yn fawr/Thank you NHS Centre for Equality and Human Rights Innovation House, Llanharan, CF729RP Telephone 01443 233450 www.wales.nhs.uk/equality