1. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Volunteers – The Heart of Collective Impact Paula Sklodowski NFPB Membership Chair WGCU

2. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Volunteers: The Heart of Collective Impact (or how WE make a difference)

3. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 “It’s the repetition of affirmations that leads to belief. And once that belief becomes a deep conviction, things begin to happen.” Muhammad Ali

4. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 The estimated value of volunteer time for 2013: $22.55 per hour Source: Independent Sector, a coalition of charities, foundations, corporations, and individuals that publishes research important to the nonprofit sector.

5. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Why do people want to volunteer with your station? They believe in your mission They may have more time to share than money to give They may want to see what public broadcasting is like from inside They hope to get a job!

6. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Why does your station want to work with volunteers? They can free staff to do other tasks They provide extra hands for special events Volunteers can bring a new perspective or new solution to an old project Volunteers can be amazing ambassadors for your station out in the community

7. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Working with volunteers is easy when You believe in the project You know the details of the project/assignment You communicate – early and often You’re willing to train and work with them You know your volunteers

8. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Working with volunteers can be challenging when You don’t really know what you need You can’t tell them what they’ll be doing or train them You don’t know your volunteers or their limitations Your plan is too rigid

9. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Prepare your staff to work with volunteers Station management may be reluctant to use volunteers Staff sometimes forgets that volunteers are also our customers Reassure staff that volunteers are there to help them, not replace them

10. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 Paula’s personal rules: I’ve identified my ‘A’ team I stay in touch – often and in detail A staff member is ALWAYS available; volunteers should never have to deal with cranky members You can’t say THANK YOU often enough Enjoy yourself!

11. Volunteer Management Academy: Volunteers in Action for Public Media National Friends of Public Broadcasting NFPB.org San Francisco May 12, 2014 “Don’t think of it as failure. Think of it as time-released success.” Robert Orben, comedian And when something doesn’t quite work out as planned…