1. New project process – timescalesDN xoserve IGT/ Agent Shipper Apply for connection Ref IG123 OR AG123 Issues quote Ref DN123 Accepts quote Quotes Developer/UIP for build Contracts with developer Developer Accepts quote Confirms PSR Contracts with shipper Bulk registration (PSR) 5 days if fast track Else 8 days 90 days 90-180 days 5 days Self connect DN connect Acknowledge acceptance Acknowledged

2. New project process – timescales DN xoserve Shipper Developer Completes connection Self connect DN connect Completion file to DN Completion file A Completion file received Notified of meter fit Handover docs completed Handover docs received IGT/ Agent 5 days Advise planned connection 5 days Advised

3. New project process – timescales Updates project to completed Notifies completed project to xoserve Ref DN123 IG123 OR AG123 Retains project details DN123 IG123 OR AG123 Validates completion Liaison Valid? N Y DN xoserve IGT/ Agent Shipper B Match project details and add to system with IGT ref 1 day 2 days If not found, revisited at D+20 X days TBC Developer

4. New project process – timescales DN xoserve IGT Shipper Completed connection Shipper is registered user Group into LMNs Submit D01 Ref IG123 Receive D01 SCOGES X daysMax 6 days First meter fit Notified? X days A B Developer