1. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 Weekly Poll - Functions Outsourced Analyzing 360 responses of 2288 emails sent, 2014 received (response rate = 17.9%). Fielded July 29 – August 5, 2003; presentation generated on August 5, 2003. Margin of error is +/- 5.15%

2. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 What HR functions, if any, does your organization outsource? (Please select all that apply.) 84% 68% 84% 54% 53% 73% 74% 72% 57% 49% Note: Of respondents whose organizations offer that particular function.

3. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 What HR functions, if any, does your organization outsource? (Please select all that apply.) (cont’d.) 14% 41% 44% 17% 40% 49% 15% 32% 46% 11% Note: Of respondents whose organizations offer that particular function.

4. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 What HR functions, if any, does your organization outsource? (Please select all that apply.) TopicOutsource completely Outsource partially Completely in-house 401(k) administration33.2%51.1%15.7% Employee assistance/counseling64.2%19.5%16.3% Retirement planning help24.9%49.4%25.7% Pension administration27.5%45.9%26.6% Temporary staffing27.7%44.0%28.3% Background checks40.8%26.6%32.5% Training and management development programs 5.4%51.1%43.5% Executive development and coaching7.6%46.6%45.9% Health care benefits administration13.7%39.7%46.6% Employee benefit administration7.4%41.5%51.1% Note: Of respondents whose organizations offer that particular function.

5. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 TopicOutsource completely Outsource partially Completely in-house Payroll8.5%40.1%51.4% Risk management8.5%37.6%53.9% Executive staffing4.8%39.3%55.9% Employee relocation18.5%22.0%59.5% HRIS selection, training, implementation 4.2%35.7%60.1% Recruitment0.6%31.3%68.2% Executive compensation and incentive plans 1.2%16.1%82.7% Policy writing1.4%13.2%85.4% Administration of compensation and incentive plans 1.5%12.6%85.9% Wage and salary administration2.3%8.6%89.1% Note: Of respondents whose organizations offer that particular function. What HR functions, if any, does your organization outsource? (Please select all that apply.) (cont’d.)

6. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 Please indicate any other HR functions that are outsourced at your organization: Worker's Compensation none None (Exec. Staffing only CEO search is outsourced) FSA/Dependent Care 529 Plan None Completion and Submission of Payroll Taxes Immigration Simple IRA Leave of Absence administration Affirmative Action Plan COBRA administration Staffing FMLA, STD and Workers Comp Unemployment claims

7. © 2003 SHRM SHRM Weekly Online Poll: July 29, 2003 Please indicate any other HR functions that are outsourced at your organization: (Continued) Conflict Resolution & Team Building COBRA Administration Flexible Spending Accounts self service cobra administration None otherwise.