1. “Academic Programme Lifecycle” work stream Capturing the voice of Imperial students Gerry Greyling, Dan Smith and Jonathan Tidd

2. The plan When is the workshop? Wednesday 5 November 12:30-2:30pm Location: Union Dining Hall, Level 1, Student Union, Beit Quad What are we trying to achieve? Purpose: Gather student perspectives on the services the College delivers and understand their expectations and requirements. Outputs: Summaries of what is valued from each service from student perspective Expectations and needs Expectation vs actual experience Improvements they would like to see We will incorporate the output to set requirements and measures in the process of designing future processes and eventually feed into the project to replace Imperial’s student system. Who are we looking for? The Student Union has agreed to work with departments to identify the right group of students for this workshop. We are aiming to capture feedback from a wide range of students to ensure as many different viewpoints as possible can be incorporated. Our appreciation To show our appreciation for your time and participation, we will provide lunch (pizza and refreshments) between 12-12:30 and each student will also receive a £5 printing credit.

3. Selecting the right mix of students Programme LevelStudents UG20 PGT10 PGR10 It is important that we get together the right mix of students at each Programme level (UG, PGT, PGR). The smaller table provides a summary of the total number of students we are looking for and the larger table identifies the different types of students within each programme level. UGPGTPGR Faculties344 Fee status333 PT1( occasional) 11 (Eng) Cohort years1-611-3 Programmes with a business course 2 Horizons taken2 Placements/ Year in Industry 2 Sab Officer111 MRes/MSC1 GS Masters class1 PhD 1/Fac MDRes1 Med EngD2 CDT1 Total (min)2010 In total, we’re looking at having 10 PGR students All 4 faculties must be represented; as does all 3 fee statuses At least 1 part-time student is required Students from all three cohorts must be represented At least one PhD student per Faculty, with an additional MDRes and CDT and 2 additional EngD students The numbers explained: PGR

4. What will we be doing? TimeActivity 12:00Individual welcome and lunch (Pizza is on the menu) Formal welcome followed by splitting into groups Introduce the staff team, explain the purpose of the day in more detail, how we will measure responses and what our expected outputs will look like. Workshop: We will put large response sheets on the walls of the room summarising a number of processes which relate to students (e.g. Registration). We will ask you to write your experience for each admin process relevant to you (e.g. Registration) onto a Post-it note and place it on the response sheets, together with any ideas for improvement you have. Staff will be close to each of the response sheets to support and answer questions. Review the key points highlighted by students 14:00Thanks and follow up

5. What will our results look like? Description of Process Service Value & User Expectation Experience Actual vs. Desired Suggested improvement  