1. Government Transformation 2015 Customer Experience – the Nexus between Service Excellence and User-Centric Focus February 4, 2015

2. 1 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Panel History Dale Jablonsky – moderator CalPERS CIO and government transformation EDD CIO and government transformation Craig Grivette – panel member Hawaii Medicaid transformation (KOLEA) TDC Director BTH Deputy Secretary Chris Reeve – panel member Health & Human Services transformation – West Lead Hawaii Medicaid transformation (KOLEA) Track Record in Government Transformation

3. 2 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. System Portfolio Evolution Management Customer Experience

4. 3 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. System Portfolio Evolution Management Customer Experience Business Barriers

5. 4 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. System Portfolio Evolution Management Customer Experience Business Barriers Business Solutions

6. 5 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. System Portfolio Evolution Management Customer Experience Business Barriers Business Solutions Customer Centricity

7. 6 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. KPMG has a Proven Transformation Practice Understand your Business Imperatives Project Portfolio and Risk Management Realize better Organizational Outcomes IT Governance and Decision Making Leverage your Legacy Systems Portfolio Enterprise Architecture IT Performance Management Government Transformation Customer Service Improvement Customer Experience Service Excellence User-Centric Focus

8. 7 © 2014 KPMG LLP, a Delaware limited liability partnership and the U.S. member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. KPMG Contact Information Dale Jablonsky (916) 798-4474 djablonsky@kpmg.com Craig Grivette (916) 768-7099 cgrivette@kpmg.com Chris Reeve (512) 656-3158 creeve@kpmg.com KPMG LLP 500Capitol Mall, Ste 2100 Sacramento, CA 95814