1. Service-Enriched Housing: Curran House Presented by: Quyen Le Social Worker/Site Coordinator Tenderloin Neighborhood Development Corporation

2. Curran House New Construction Family Housing 67 Units Types of Units: studios, 1, 2, 3-bedrooms  14 studios, 15 1-br units, 14 2-br units, 24 3-br units Laundry, rooftop garden, community room, backyard area, office space

3. Tenant Population Total Population: 194 tenants, 115 adults, 79 children Family, couples, individuals Multi-generation families, single parent families, two parent families  Family size – many have 2 or 3 children Racial Diversity  10% African American, 21% Caucasian, 41% Asian, 3% Native American, 2% Pacific Islander, 23% Other

4. Tenant Population Languages Spoken  English, Spanish, Vietnamese, Cantonese, Russian, Hindi Income  AMI Distribution 100 % below 50% of AMI 43% below 45% AMI 57% below 30% AMI  Average Income = $26,126 (as of 1/22/07)  Sources of Income (per tenant) Fixed Income Employment Mixed Income

5. Affordable Housing Below Market Rate Rents, with income limits  $765; $893; $995; $1137 Rent as Percentage of Tenant Income  29% of tenants have rents at 0-30% of their income  66% at 30%-50% of income  5% at over 50% of income (as of 4/06)

6. Affordable Housing Subsidies – Rent is 30% of income  Shelter Plus Care – 10 units set-aside for tenants  Section 8 – 19 units (16 project-based) Characteristics  Housing for low-income populations who need affordable housing  Services needed for tenants to retain their housing  Services to improve tenants’ quality of life and help tenants achieve their goals  Connect tenants to services in the community

7. Staff On-site Property Management  General Manager, Administrative Assistant, Desk Clerk, Maintenance, Night Supervisor Support Services  Social Worker

8. Service Model: How Services Are Delivered Case Management  Assessment, Individualized Service Plans, Goal Setting Information, Referral, and Linkage to Community Based Services Service Coordination Supportive Counseling

9. Service Model: How Services Are Delivered Participation in Services is Voluntary  client-centered services Confidentiality Outreach is an important tool  in person, by letter, bulletin boards, posting flyers in the building Relationship building, engagement, awareness of tenants’ well-being

10. Service Model: How Services Are Delivered Partnerships with Community Based Agencies  Rent assistance, citizenship preparation class, health fair, food bank, mental health TASP – Tenderloin After-School Program  Free to the community  Age: Ranging from 5-18 years of age  TNDC Tenants: 25% of participants live in TNDC owned buildings  85% of the children and their families served live in the neighborhood

11. Service Goals Housing Stabilization and Retention  Outreach: late rent payment, 3-day notices, nuisance behavior, lease violations, eviction prevention  Develop Plan of Action Promotion of Tenant Self-Esteem, Independence, and Self-Sufficiency Promotion of Supportive Community  Community-Building

12. Service Needs & Utilization Rent assistance, eviction prevention Child care, family support, parenting, Educational issues, children with disabilities Child welfare, family reunification & stabilization

13. Service Needs & Utilization Family relationships, domestic violence Health & mental health, disability Substance abuse & recovery Employment Crisis intervention General support

14. Service Needs & Utilization Formerly Homeless Families v. Low Income Families  Disability/Needs  Service History  Linkage to Community Agencies  History of Homelessness housing stabilization is critical Services provided to 88% of tenant population 35-40% of tenants have high utilization rates

15. Partnership with Property Management Weekly team meetings Referral and extensive outreach Incident reports & 3-day notices Nuisance behavior & lease violations Rent issues Well checks Payment Plans Pager System

16. Community Building Food Pantry  Tenant volunteers Holiday Celebrations, Holiday Food Bags Cultural Events Movies, Fun activities Health Fair Workshops Monthly Resident Meetings