1. Supporting your brand. Building your business Product Training Guide

2. Our product range

3. Commercial lettings Residential Buy-to- let Properties Landlords Home owners Tenants Who are Rentguard products for?

4. Provides cover for buy-to-let houses, bungalows and flats for damage to the buildings and landlords contents Can provide cover for commercial and residential combined properties Underwritten by RSA (former Royal & Sun Alliance), Sterling Insurance and Equity Redstar Quotes are provided for working professionals, students, DSS, asylum seekers and unoccupied properties We also provide cover for some UK holiday homes Rentguard must be notified whenever there is a change in tenancy/alterations Landlord Household Insurance

5. RSASterlingEquity Redstar Minimum excesses (may vary depending on occupancy) Details on policy certificate Buildings £100 Contents £50 £1,000 for subsidence £1,000 for damage by theft, malicious damage, escape of water to property unoccupied for 30+ days Buildings £100 Contents £50 Buildings & contents (unoccupied or asylum seekers) £250 Subsidence £1,000 Public liability £100 Features and benefits Loss of rent or alternative accommodation cover Cover for outbuildings Public liability for property owners up to £10m Loss of rent or alternative accommodation cover Cover for outbuildings Public liability for property owners up to £5m Employers liability up to £10m Loss of rent or alternative accommodation cover Cover for outbuildings Public liability for property owners up to £5m Employers liability up to £10m Exclusions and limitations (a full list can be found in the policy terms and conditions) Property must be maintained to good state of repair Theft or malicious damage by insured, their family, any employee or tenant is not covered Valuables (gold, silver, fur, jewellery) not covered Computer or data processing equipment, operator error, virus or hacking is not covered Property must be maintained to good state of repair Theft or malicious damage by insured, their family, any employee or tenant is not covered Valuables (gold, silver, fur, jewellery) not covered Property must be maintained to good state of repair Theft or malicious damage by insured, their family, any employee or tenant is not covered Computer or data processing equipment, operator error, virus or hacking is not covered

6. Commercial Property Insurance Provides cover for most commercial properties including offices, taxi offices, estate agents, hairdressers, beauticians, restaurants, dental surgeries, car accessory stores, furniture stores and garden centres Can provide cover for commercial and residential combined properties Underwritten by Sterling Insurance Rentguard must be notified whenever there is a change in tenancy/alterations

7. Commercial Property Insurance Sterling Insurance Minimum excesses Buildings £250 Contract works extension £250 Subsidence £1,000 Features and benefits Full accidental damage cover Public liability up to £10m Employers liability up to £10m Loss of rent cover Exclusions and limitations (a full list can be found in the policy terms and conditions) Maintenance, security and reasonable precautions conditions apply Special terms apply to empty buildings Computer or data processing equipment, operator error, virus or hacking is not covered Losses involving faulty/ defective workmanship

8. Owner Occupier Insurance Provides buildings cover for home owners with or without contents cover Underwritten by RSA (former Royal & Sun Alliance) Rentguard must be notified whenever there is a change in tenancy/alterations

9. Owner Occupier Insurance RSA Minimum excesses (may vary depending on occupancy) Details on policy certificate Features and benefits Covers loss or damage by storm, flood, escape of water or oil, subsidence, theft, collision by vehicles or animals, falling trees, collapse of aerials or satellite dishes, fire, smoke, explosion, lightening, earthquake, malicious persons and riot Public liability insurance up to £2m Alternative accommodation Accidental damage cover Cover for gardens and outbuildings available Exclusions and limitations (a full list can be found in the policy terms and conditions) Loss or damage to contents caused by domestic animals Loss or damage to valuables, money, plants or trees left in the open at the insured property Loss or damage after the property has been unoccupied or unfurnished for more than 90 days by malicious persons, escape of water or oil, theft, mirrors, fixed glass and sanitary wear Theft from an unattended motor vehicle or from an unlocked hotel room

10. Tenant Contents Insurance Provides cover for all residential tenants (including students) living in flats, bed-sits, shared accommodation and halls of residence Underwritten by RSA (former Royal & Sun Alliance)

11. Tenant Contents Insurance RSA Minimum excesses (may vary depending on occupancy) Details on policy certificate Features and benefits Accidental damage to home entertainment equipment Accidental damage to the landlords contents Accidental damage to mirrors and glass Accidental loss of metered water and oil up to £250 Public liability up to £2m Alternative accommodation Exclusions and limitations (a full list can be found in the policy terms and conditions) Damage to contents primarily used for and liability arising from business purposes Loss or damage to contents caused by domestic animals Loss or damage to valuables, money, plants or trees left in the open at the insured property Loss or damage after the property has been unoccupied or unfurnished for more than 90 days by malicious persons, escape of water or oil, theft, mirrors, fixed glass and sanitary wear Theft from an unattended motor vehicle or from an unlocked hotel room

12. Legal Expenses & Rent Guarantee Insurance Provides cover for advisors costs incurred in eviction proceedings when a tenant fails to perform their obligations set out in the terms of the Tenancy Agreement. This policy also covers rent arrears owed by the tenant under the Tenancy Agreement Tenant referencing is a requirement of this policy Legal expenses insurance only is also available The policy is available for 6 and 12 month tenancy terms Underwritten by Inter Partner Assistance S.A. a subsidiary of the AXA Assistance Group

13. Legal Expenses & Rent Guarantee Insurance Inter Partner Assistance S.A Minimum excesses Equal to the sum of one month rental income Features and benefits Advisors costs up to £10,000 Monthly rental up to £2,500 per month Dilapidations costs when included in the inventory Exclusions and limitations (a full list can be found in the policy terms and conditions) Claims cannot be considered without a signed Tenancy Agreement It is the insured's responsibility to provide evidence of a satisfactory Tenant Reference in the event of a claim Claims must be reported within 45 days of the incident Claims cannot be made in the first 90 days of the period of insurance Claims that are less than £250 are excluded

14. Tenant Referencing Tenant referencing is a requirement of the Legal Expenses & Rent Guarantee Insurance policy All types of lets have to be fully referenced either by Rentguard or a referencing company approved by Rentguard HOWEVER full time employed working tenants only need a 4 point check The 4 point check: 1.Identification from the tenant containing a clear photograph 2.Either a utility bill or a bank statement 3.Credit check clear of CCJ’s, bankruptcies and indicating confirmation of residency 4.Confirmation of employment- a written employers’ reference on company letter headed paper confirming the tenant’s permanent and current employment and that their salary is at least a multiple of 2.5 of the tenant’s rent. (The documents should be no more than one month old from the start of the tenancy) If a working professional does not meet the above criteria or their salary is insufficient then a full reference must be carried out It is the insured's responsibility to provide evidence of a satisfactory Tenant reference in the event of a claim

15. Portfolio and Block Scheme Insurance Rentguard provides Block Schemes for portfolio requirements covering both commercial and residential properties including blocks of flats, bed-sits and some guest houses This product is aimed at freeholders, investors, landlords, property managers, residential block schemes and landlords associations with multiple properties Quotes are provided for multiple tenancies including working professionals, students, DSS, asylum seekers and unoccupied properties The main benefit of this policy is to have all properties insured together with minimal administration, renewals all on the same day and direct contact with a dedicated account manager

16. Risk address Building sum insured Type of tenants Previous claims What your customers should have when taking out a policy

17. How To Buy FSA RegulatedNon-FSA Regulated Gather all the information and details of the clients and their properties inputting this into the online quotation system or by calling Rentguard on 0208 587 1060. You will be given a premium and a policy reference number. Keep a record of this number in order to come back and proceed with the payment at a later date.online quotation system Provide your client with a quick premium quotation using the online quotation system. You will also be given a policy reference number to come back to your quote at a later date. Purchasing the policy can be done online or over the phone. If your client would like to go ahead with the policy refer them back to Rentguard where we will further advise the customer and arrange the payment. Once an account is set up with us you can pay for all business on a monthly basis. Your clients can pay by credit or debit card, direct debit or cheque. Direct debits are subject to a 10% premium charge and the instalments are spread over 9 months. You will receive commission for each new and renewed policy at the end of each month.

18. Important Points When getting a quote for any buildings insurance policy you will be asked the value of the buildings sum to be insured. This is not the same as the property value Buildings Sum Insured = the cost of rebuilding the property to its original standard if you had to completely rebuild it. The only way to get an accurate value of the rebuild value is to get a professional survey done The maximum payout will be equal to the buildings sum insured When taking out contents insurance it is important to remember that in the event of a claim the maximum payout will be equal to the contents sum insured so the full value of the contents to be insured must be covered

19. In the event of a claim If your client needs to make a claim they should: Contact Rentguard within 30 days of the incident Fill out the claims form that will be sent to them Send the claim form back with a minimum of 2 detailed estimates Only emergency work to prevent further loss can be carried out straight away. Under no circumstances should full repairs be carried out without our prior consent.

20. Contact Details Rentguard Customer Services 0208 587 1060 Fax number 0208 587 1061 Email info@rentguard.co.ukinfo@rentguard.co.uk Rentguard head office Grove House 551 London Road Isleworth Middlesex TW7 4DS